Sold fine working no problem laptop 3100 on Ebay 2 days ago shipping took one day buyer said it comes on then shuts off .We never had a problem w/this laptop and the buyer said it was not damaged during shipping.He charged the battery for 12hrs and called back and said he wants a refund could he have switched the mother board or something or is it just a simple fix thank you.could it have been dropped in shipping w/o signs of damage or what it was just fine I mean I really did not want to sell it for the small sum I got and will be glad to get it back but what worries me is my friend Melissa said people switch parts out and say it was broke when it got here.I doubt that's the case but I thought the buyer would call and say how great a deal he gotten well can you help he's sending it back and I'd like to know when it get's here if it's the same one internally or not and if it is how to fix it Thanks again Bob

Unless you wrote down the mother board p/n code,hardrive p/n code and the p/n code on the case you really can't tell if its the same.also if you sold it as is you don't have to refund.you can try to flash the bios or switch the ram sticks out.if none of this works then it sounds like the buyer switched parts or give you back a broken one.you can try to boot the harddrive on a different comp and see if it works or has the same users on it.

Hi Bob,

Although there's really no way to know if he's scamming you or if it was dropped in shipping it is quite possible it wasn't shut down completely before shipping and the battery died in transit. If this happened it may simply be stuck in a power cycle.

Ask the buyer to unplug the power and remove the battery. Have hime hold the power button down for 30 seconds with the battery out and ac disconnected then have him put the battery back in and turn it back on.

If it was stuck in a power cycle this should fix it, if not we can try to diagnose it further once you have it back.


Chris