Our Compaq Presario V6000 with XP Windows Medical Edition 2005 Serial # CNF6423GR6 has crashed due to a trojan virus that won't allow my computer to boot up anymore - just keeps kicking us out. We moved to AZ last year and cannot find our backup OS CD - (we plan on reinstalling the OS I guess). What can we do without this software?

your computer has been infected by trojan viruses u need to download and install malwarebyte from www.malwarebytes.com and scn ur comptuer , hope the issue will be fixed.

Preforming a system recovery to return the computer to its original condition may be necessary if the operating system is damaged, or the hard drive is corrupted, or the computer is infected by a virus.

___Also look this> HP expanded the battery pack recall on May 19, 2010. Click here to validate your battery. Performing a system recovery removes all software and files saved to the hard drive, reinstalls the original operating system, and then configures the settings for the default programs. Since the merger of Compaq and HP, several different recovery tools and processes Names for these tools include: Recovery Solution, Recovery Manager, F11, Recovery Disc, Driver and Application Recovery Disc, Roxio BackOntrack, Microsoft Backup & Restore. have been provided for recovering notebook PCs to their original operating condition. To help you select the correct recovery process, the table below identifies the different models, the time frame when they were produced and sold, plus the originally configured operating systems. Click on the name of the document in the right column for detailed information. Choose the Correct Recovery Process for Your Notebook Notebook description Recovery procedure information HP and Compaq Notebook PCs and Mini PCs shipped with a Windows 7 operating system. Recover Windows 7 Operating System Using HP Recovery HP and Compaq PCs using the Microsoft recovery feature for Windows 7 instead of an HP solution. Recover Windows 7 Operating System Using Microsoft Windows Backup and Restore Presario, Pavilion, and HP Compaq Business PCs shipped with a Windows Vista operating system. Recover Windows Vista Operating System Using HP Recovery HP and Compaq PCs using the Microsoft recovery feature for Vista instead of an HP solution. Recover Windows Vista Operating System Using Microsoft Windows Backup and Restore HP and Compaq Mini with Windows XP using the HP solution. Recover Windows XP Operating System On Mini Notebook Using HP Recovery HP and Compaq Mini with Windows XP using the Roxio recovery feature instead of the HP solution. Recover Windows XP Operating System Using Roxio BackOn Track HP and Compaq Mini with Mobile Internet Environment (MIE ). Recover Windows MIE Operating System On Mini Notebook Using HP Recovery Presario, Pavilion, and HP Compaq Business PCs manufactured and sold in 2006 or later . Recover Windows XP Operating System Using HP Recovery (2006 or Later)

Presario and Pavilion PCs manufactured from 2001 and 2005 . Recover Windows XP Operating System Using XP Operating System Discs (2001 to 2005)

And

Recover Applications Using Drivers and Applications Recovery Disc (2001 to 2005) Pavilion PCs with Windows Media Center edition of XP manufactured from 2001 to 2005 . Recover Windows XP Media Center Edition Operating System on HP Pavilion PCs Using HP Recovery (2001 to 2005) Compaq Presario PCs supplied with a Compaq Recovery CD and manufactured from 2001 to 2005 . Recover Windows XP Operating System on Compaq Presario PCs Using HP Recovery (2001 to 2005) Omnibook and certain Pavilion PCs manufactured pre-2001 . Recover Windows XP Operating System and Applications on HP Omnibook and Pavilion models Using HP Recovery (Pre 2001)

If it is a bad trojan that won't let you do anything on the computer, follow the instructions on this link. If you can install programs on your computer, follow only steps 7 and 8 from the above link.

That would be the best solution.

hai
ican solve this problem

Go To Compaq (HP) Website and download the CDrom Firmware update

Here is the link to all the drivers for the Windows XP Presario V2000
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=500746&prodTypeId=321957&prodSeriesId=432985&swLang=8&taskId=135&swEnvOID=1098
And here is the link for the Windows 2000 drivers for the V2000
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=1832421&prodTypeId=321957&prodSeriesId=432985&swLang=8&taskId=135&swEnvOID=181
I hope these help

Here's a link to the audio drivers for the V6000. You will need to download both that are listed under audio.Don't forget to rate me (fixya). thanks

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&product=1842078&lang=en

usually all drivers for Compaq and HP computer systems (portable and non-portable) can be found on the HP support website (Click here to go to it), simply go there, chose your region, than your country, enter your model number (not the series, the model number, you would usually find it on the service tag, or wherever you would find a serial number), but be sure to chose "Download drivers and software (and firmware)", and than chose your operating system. Hope this has helped.

Trojans can be tough to get rid of, the best solution is to reinstall Windows xp, then try installing norton again. Reinstalling windows will rid your computer of whatever program or cookie that contains the trojan. Then norton should take over and keep these forms of malware at bay.