Calibrate the media sensors by power cycling the printer.
If that does not fix the issue you can adjust the sensors using the following procedure.
In the menu go to advanced setup 3 and enter password (default 1234)
Select MEDIA/RIBBON CALIBRATE
Follow onscreen prompts
If this does not fix the issue you may have a bad media sensor.
ZEBRA G77752M KIT OPTICAL MEDIA SENSOR Z4M Refurbished
or Main board (I'd recommend getting a part number from the main logic board and ordering by that number as there are a number of different main logics for that printer that are not interchangeable.)
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