I can not open my digital safe. password do not work, and no sound when I am pressing digital buttons

To reset the combination on a Sentry safe, open the door of the safe, delete the existing codes, press the PROG or P key and enter the factory code. Finally, enter a new five-digit number as per individual preference, which is the new user combination.
It is always prudent to reset the combination on a Sentry safe when the door is open because it prevents the user from being locked out. To open the Sentry safe door, type the five-digit factory code given in the owner's manual. This factory code cannot be altered.
To delete the existing codes on newer models of the safe as of 2015, press the P button. Then, type the factory code and follow it up by inputting "00000" into the safe. On older models of the Sentry safe, press the PROG button and type the factory code two times.
After deleting the existing codes, press the PROG or P key and then enter the factory code once again. Within five seconds, type a new five-digit number, which is the new user code. To verify if the user code is working, retype it and then close the door of the safe. The user code is the primary code for opening the safe, and users can reset it as often as they want too

Either sit it on a cushion and thump it with your hand, then quickly turn the open knob (takes practise) or drop it an inch or two onto a hard surface and quickly turn the opening knob.
This will release the locking solendoid for a 1/2 second allowing you to open it if you're quick.
You can then set a new password byu pressing the button inside.
The default password is usually 159 so try that first.

INITIAL BATTERY INSTALLATION
1. Remove the key plate cover, insert the key into the keypad and open the door.
2. Remove the battery cover plate located on the inside of the door.
3. Install 4 AA batteries provided and replace the battery cover.
NOTE
: If both the red and green lights are on while the safe is open, this indicates that the batteries are low and need
to be changed.

TO SET UP OR CHANGE A USER CODE
1. With the door open, locate the red button on the back of the door near the hinge.
2. Press the red button and listen for the beep.
3. Immediately enter your new passcode (3-6 digits long)
4. Immediately after entering your new passcode, press the "A" or "B" button on the keypad. Your new user passcode is now stored.
NOTE:
This safe stores up to 2 passcodes (a user code and a manager code). Entering a third code will erase the
first passcode entered.

SETTING UP OR CHANGING A MANAGER PASSCODE
1. Open your safe with the passcode you wish to change and leave the door ajar.
2. Press the "0" button on the keypad twice. Press the red button, listen for a beep and then enter your new user passcode.
New user passcodes may be 3-6 digits long.
3. Immediately after entering your new code, press the "A" or "B" button on the keypad. Your user code is now changed.
OPENING THE SAFE
1. Input your code and then press the "B" button, the green light will turn on.
2. Turn the knob clockwise within 5 seconds to open the door.
3. Each key pressed will be accompanied by a buzzer and a yellow flashing light. If the entered code is invalid the yellow light will
flash and the buzzer will quickly sound, this indicates the code needs to be re-entered.

CAUTION
: Entering the incorrect passcode 3 times will lock the system for 20 seconds.


More information can be found in the attached document web page.

http://www.paragonlockandsafe.com/manuals/mastermanual.pdf

Reference: Paisley Electronic Push Code Safe
Item # 5661462
Purchased at Justice. May be one of the following design/colors: 1. Pink and black 2. neon green 3. tye-dye (all in zebra pattern, I believe)

To gain access to safe without code proceed with the following simple instructions:

Use a screw driver to access batteries on the bottom of the safe. Remove all three AA batteries.
WAIT AT LEAST TEN SECONDS before reinserting betteries to functional position. Replace screw. Key in default passcode "0000#" Safe will now be unlocked and upon opening you can reset passcode. Hold down the "*" and when voice prompted to "key in passcode" enter new 4 digit code followed by the # sign... HOLD "*" until completed code with "#" You will hear the voice command, "enter passcode" after each digit entered. [Press & hold "*" (1234) press "#" release "*"] Close safe and new passcode should be set and work properly. If not, enter default "0000#" and try to reset once again.

This may work:

1. With the safe open press the red button on the hinge near the back of the door.
2. Release the red button 2 beeps will sound, followed by illumination of the yellow light.
3. Enter the predetermined 3 to 8 digit code.
4. Confirm the code by pressing the letter B.
If the code or confirmation is not complete in 15 seconds begin again at step one.

NB. Make sure the batteries are fresh.

The Discovery Kids Safe works slightly differently. When you press the reset button on the bottom of the safe, the code defaults to "1234". To set a new code, Press *, then your four-digit code, then * again.
Emergency Open: In case of malfunction, hold down "WIRE" button and push on the drawer.

Please follow these steps
Programming a user code
There are two ways to program a user code.
A 1. Press the Program key.
2. Enter the Factory Code. The green LED remains ON
while you enter the 5-digit user code of your choice.
After 5 digits are entered the green LED turns OFF.
(To enter a new User Code, repeat these steps.)
B 1. Press the red button inside the safe. The lock will
beep and the green LED will come on.
2. Enter a 5-digit user code.
(To enter a new User Code, repeat these steps.)
Keep your new user code secure.
For your records, please copy it here:
____ ____ ____ ____ ____
Programming a password
1. Press the Program key.
2. Press it a second time.
3. Enter your 5-digit User Code. The green LED remains ON.
4. Enter the 5-digit Password of your choice (any combination
except 00000.) After 5 digits are entered, the green LED
turns OFF.
(To enter a new Password, repeat these steps. To erase the
Password, press Program twice, enter your User Code and then
enter 00000.)

Battery replacement
Below When old batteries are removed for replacement, your Password will be voided; only Factory and User Codes will work. To
reestablish your Password, follow the directions above under
Programming a Password.
Key override
If your electronic lock fails or you do not have any codes
available, you may use a key override to access this unit.
1. Remove the battery cover, disconnect and remove the
battery holder.
2. Insert the skeleton key (second set of keys provided)
into the key hole inside the opening for the battery.
3. Turn the key to the right.
4. Turn the four bit key to the right.
5. Open the door.
Signals
Your electronic-lock safe communicates by means of several
audio/visual signals.
Red (Error) LED + three beeps indicates
one of the following:
1. You have pressed Program key out of sequence
2. You have entered an invalid code or password.
3. You have let 5 seconds or more elapse between key entries.
Green (Proceed) LED + single beep occurs
1. After entering each digit of Factory or User Code, or
Password
2. After pressing Clear key
3. After pressing Program key
Green LED only
1. Comes on after you enter a valid code/password and
remains lit during the 4-second period in which the safe
can be opened.
2. Comes ON in the Program User Code mode after you enter
the Factory Code and remains lit until you have finished
entering a 5-digit User Code.
3. Comes ON in the Program Password mode after you have
entered your User Code and remains ON until you have
entered a 5-digit password.
Yellow LED
Indicates low battery and will typically not turn ON until
battery has been in use approximately two years or longer.
Your electronic lock automatically performs a low battery test
during each lock use.
If a �low battery� condition is detected the Yellow LED will
come ON and remain ON during each subsequent lock
operation. (The lock will continue to function in a Low Battery
state, until battery failure.) The Yellow LED will turn OFF only
after three consecutive Good Battery readings or after the low
batteries are replaced. (Note: If the new batteries are installed
in less than 60 seconds the Yellow LED may come ON and stay
ON during the first lock operation before it returns to OFF.)
NOTE: It is recommended you replace the batteries after two
years, or when the yellow LED remains on.

I have pin code but batteries went flat while I was on holiday, how do I unlock my Hardline digital safe? I do not have override key

Open the safe door and press the s key press the I key twice then press the red button on the inside of door near the hinges. you will hear 2 long beeps. press the s key and then the red button and you will hear a beep enter your combination up to 12 numbers then press the E key your combination is now set. Best of luck