Dyson vacume clear bin won't open - Dyson Vacuums

Step 1 - Removing the clear bin from the cyclone

1. Push the red button by the clear bin to open the bin base.
2. Press a second time to release the clear bin from the main body of the appliance.
3. Remove the clear bin carefully.

Hi there, it's Jack at Dyson.

DC50 has two lifetime washable filters, which we recommend washing at least once a month in normal use. Use cold water without detergent and allow at least 24 hours for both filters to dry completely before replacing them in the machine.


The cyclone pack itself doesn't require any maintenance - it should never be washed or submerged as this could cause damage not covered under your Dyson guarantee. However you can remove the clear bin from the cyclone pack, then use a soft brush or dry cloth to remove any fluff or debris from the mesh shroud. The inside of the clear bin can also be wiped with a damp cloth - make sure it's completely dry before reassembling.

To remove the clear bin, press the red bin base release button to open the bin base, as if you were emptying the machine. Then with the bin base still open, press the silver catch on the rear of the cyclone pack to disengage the clear bin.

If you'd like any further guidance on correctly caring for your DC50 without causing damage, you're welcome to get in touch directly. You can call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi there, it's Jack at Dyson.

To remove the clear bin, first separate the clear bin and cyclone pack from the vacuum cleaner. Press the trigger to open the bin base, as if you were emptying the machine. Then with the bin base still open, press the silver catch on the rear of the cyclone pack to remove the clear bin.

You can then rinse the clear bin in cold water without detergent, or wipe it using a damp cloth. Make sure it's completely dry before reassembling the vacuum.

Please note, the cyclone pack should never be washed or submerged as this could cause damage not covered under guarantee. You can use a soft brush or a dry cloth to remove any fluff or debris from the shroud.

If you'd like further help or guidance, you're welcome to contact the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi there, it's Jack at Dyson.

To remove DC24's clear bin from the cyclone pack, first remove the clear bin and cyclone from the vacuum, and press the red bin base release trigger to open the bin base - as if you were emptying the machine. Then with the bin base still open, look at the rear of the cyclone pack for a silver catch - this catch will allow you to disengage the clear bin.

With the clear bin removed, you can use a soft brush or a dry cloth to remove any debris from the perforated shroud. Please note, the cyclone pack should never be washed or submerged in water as this can cause damage to your machine not covered under guarantee.

I hope this helps, but if you'd like any further advice on using or maintaining your DC24, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi there, it's Jack at Dyson.

Once you've removed the clear bin and cyclone from the main body of the vacuum, the red button on the cyclone top will open the bin base. This diagram should help:



Our Getting started video guide also shows how to remove and empty the bin after use:


I hope this helps, but if you'd like any further advice you can reach our experts directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi there,

I am sorry to hear your canister is not fitting properly. You may want to separate your cyclone assembly (the top purple portion of your canister) from the clear bin and reattach the components to ensure they are fitted together properly.

To do this, open the bottom of the clear bin, as if you were emptying it. Please be sure the bin is positioned over a trash receptacle in the event there is debris in the bin. Once the bottom of the bin is open please look at the back of your canister. Below the purple top of the canister and to the left of the debris inlet is a clear plastic loop that you can slip your index finger through. Just above this loop is a gray release catch . Using your thumb, press down on the gray release mechanism. At this point you should be able to gently pull the clear bin away from the cyclone assembly. After separating the pieces, briefly inspect them to confirm they are not damaged. If there is no obvious damage, close the base of the clear bin and place the bin on a hard flat surface. Next, carefully lower the cyclone assembly onto the clear bin. It may be helpful to use the red plastic piece on the back of your cyclone assembly and clear bin to line the pieces up correctly. You will hear a slight click once the pieces have been successfully reattached.

Please attempt to return the canister to the machine. If you are still not able to attach the canister successfully, please call us so we can provide further assistance. We can be reached at 1-866-693-9766 (US), 0800 298 0298 (UK), and 01-475-7109 (IE).

Best wishes,

Jessica

Hi there,

For guidance on emptying the clear bin from your Dyson DC16, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc16/dc16/maintaining-your-dyson-machine/empty-the-clear-bin1/emptying-the-clear-bin-step-1


If you're trying to remove the clear bin from the machine, you can do so by following these steps:

http://www.dyson.co.uk/support/dc16/dc16/using-your-dyson-machine/how-to-remove-a-blockage/how-to-remove-a-blockage/check-cone-shroud-1

I hope this helps - for any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi there,

I'm sorry to hear you're having difficulties with your DC17. If the bin won't latch at all, or if you can see that a part is missing or damaged, please get in touch with us directly. One of our experts will be happy to provide the assistance you need. If a replacement bin is necessary, it should be covered by our 5-year warranty as long as the cleaner has been used in accordance with the terms and conditions listed in the user guide. You can call us free on 1866MYDYSON - or if you email your details to [email protected], someone will be in contact as soon as possible. We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Empty the bin in the usual way. Leaving the bottom door open, raise the small catch on the front of the bin, towards the top. Pull the front of the bin down when this catch is held open and the clear bin will disengage from the top lug at the back. The whole clear outer bin them can be removed dowards to enable the cyclonic air wholes to be totally cleaned.
This is for the DC07 all floors but I asume all DC07s to be the same.

John

Hi, Thankyou for using FixYa, We love to fix things.

Hi your version of the Dyson is the Animal if its purple.

Right, here we go.

1. Firstly you have to detach the cyclone from the main spine, as you would when you wish to take it off to empty it. So you now have the Cyclone and the clear plastic bin in your hand.
2 Next we need to empty the clear plastic bin, just do this as you normally would by pulling the little Silver lever which is underneath the handle. The handle i am refering to says Dyson on it, curved shape. This releases the bin flap and lets any debris fall out. So you now have the cyclone and the bin with the bin flap open.
3. to seperate the Clear bin from the cyclone the bin flap must be open. At the top of the bin and the bottom of the cyclone at the front (directly down from the handle) you will see a purple lever attached to the cyclone and a clear handle on the bin itself. Simply push the purple lever upwards and the bin will seperate from the cyclone.

4. You will now have access to the cyclone.

5. To clean the cyclone properly i would suggest you powerwash it completly. You can also clean inside the cyclone as well as cleaning the wee holes at the top of it.

6. I would then recommend you use a germ killer such as mild bleach on the cyclone. rinse then let dry before using. Do not let water get into the Dyson motor as this will damage it.

7. You can also clean the bin using a pwer washer and bleach or Mr Muscle etc.

8. Simply re-attache the bin to the cyclone. It just clicks back in.

I hope you found this advise usefull