My dyson dc25 won't turn on we've replaced the on/off switch and it's still not working ??

Hi Sandy, it's Jack at Dyson.

DC25 has a belt engineered to last the lifetime of the machine. It's protected by a sensor which shuts off the brush bar if something jams it. If your brush bar won't rotate it's likely it just need to be reset. Please follow the steps shown in the video I've attached.

Tip: Once you've checked the cleaner head for obstructions and removed any threads or hair from the brush bar, recline the machine into the vacuuming position. Turn it on with the red on/off switch, then press the silver brush control switch twice.

Please note: The brush bar will never rotate when the machine's standing upright, so make sure you recline it down into the normal vacuuming position before testing it.

I'm confident this will resolve the issue, but if you would like further advice after you've tried this, please get in touch with us directly. You can reach our genuine Dyson experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Hi ... did u get this fixed cos mine is the same hve to switch off on the wall?

Hi Stephen,

I'm sorry to hear you've had difficulty with your DC25 Overdrive. If the brush bar won't rotate, and you've already checked the cleaner head is free of obstructions, it's likely it just needs resetting.

You might like to take a look at the video below to make sure everything is correct with the machine. Once you've done this, if you turn the machine on, recline it into the vacuuming position, then press the silver brush control switch twice, this should reset the brush bar.

If you'd like any further assistance or advice, please give our Helpline a call on 0800 298 0298. Just to let you know, calls are free from UK landlines, and the Helpline is available from 7am-10pm, 7 days a week.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com/

Hi there,

I'm sorry to hear you're having difficulties with your DC25. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our guide:

http://www.dyson.com/support/help.asp?article=1156&product=DC25-ALLFLOORS

Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver brush control switch located next to the red on/off switch.

By following these steps, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

Hi there,

Your DC25 is equipped with a safety feature which shuts off the brushbar if it becomes tangled with a rug fringe, shoelace, etc. It's easy to reset - please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1156&product=DC25-ALLFLOORS

This should get the brushbar running again. Please note the brushbar will never rotate when the cleaner is standing in the upright position, or if you've used the silver switch next to the red on/off switch to turn it off.

If you have any further questions about using or maintaining your Dyson cleaner, please get in touch with us directly - one of our experts will be happy to answer your queries. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

Hi there,

Sorry to hear you're having difficulties with your DC25. Although I note you've mentioned that you can't see a blockage, you might find it helpful to follow these steps from our online guide, just to make sure you haven't missed anything:

http://www.dyson.com/support/help.asp?article=1148&product=DC25-ALLFLOORS

Also, you might find it useful to watch this video guide showing the correct way to remove, wash and replace the filters, to make sure you've fitted them correctly:

http://www.dyson.com/support/help.asp?article=1457&product=DC25-ALLFLOORS

If you've tried this and are still having issues, please get in touch with us directly, so one of our experts can determine the cause of the noise and suggest the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

Hi there,

Sorry to hear you're having a problem with your DC25. Please note, the brushbar never rotates when the cleaner is stood in the upright position, or if you've turned it off using the silver switch next to the red on/off switch.

DC25 is equipped with a safety cutout device which shuts off the brushbar if it becomes tangled with a rug fringe, etc. It's very easy to reset - our online video guide shows you how to do this:

http://www.dyson.co.uk/support/help.asp?article=1984&product=DC25-ALLFLOORS

If you've followed these steps and are still having difficulties, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some checks over the phone and provide the assistance you need.

Kind regards,

Jack
Dyson Customer Service

Hi there,

Your DC25 is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The process is shown in easy-to-follow steps in the video below.

If you need further guidance, please refer to our online support pages:

http://www.dyson.com/support/help.asp?article=1156&product=DC25-ALLFLOORS

Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off manually by using the silver brush control switch located next to the red on/off switch.

By following these steps, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly - you can call us free on 0800 2980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support


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Hi there,

Sorry to hear you're having difficulties with your DC25. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our guide:

http://www.dyson.com/support/help.asp?article=1156&product=DC25-ALLFLOORS

Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver switch next to the red on/off switch.

Hopefully this should resolve your issue. However, if you've run through these steps and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you and provide the assistance you need.

Kind regards,

Jack
Dyson Customer Service