Hitachi 50v715 light engine problem

It may be the Lamp engine.

You have a bad light engine. Contact hitachi(customer service) and let them kown what the symptom is. They know that there is a problem with these light engines. Let them know that you have seen on the net, that there are alot of complaints with this kind of problem. Hopefully they will give you the light engine and you will have to pay for a service call. The reason I know this is they replaced mine and I had to pay $300 for the service call. Keep complaining until they do something for you.The light engine is about $500 if you have to buy one. Hope this is helpful.

If this is a DLP, then it could be the light engine. Hitachi has had a big problem with their light engines. You might try to contact coustomer seervice and tell them the symtoms. They sometime have been replacing the light engine for free,but.... you have to pay for the service call. How do I know that..... They replaced mine (50V715) and it cost me $300 for the service call. They will not let you replace it. You have to have an authorized dealer service it.Good Luck! I hope this is helpful.

I would check to see if any of the fans stop turning or don't turn when set turns on. They do have sensors monitoring them and the set will shut down if they are not turning. I believe there are three fans around the chassis.
Hope this helps,
Skyassoc

I have been told by a local repair person that Hitachi might replace the light engine at no cost because it is such a big issue... has anyone hear about this... I am going to contact them directly also.

Good Day,
One the best ways to contact HIT is via the internet; hitachi corp. The light engine is very common problem for this product. Don't ask them to send part to you, work through a local Authorized Service Dealer. Ask them for a concession on the part. They only give concessions 50% of the time. My customers get the part about 98% of the time.(tech at house with estimate).
Good Luck, big IRISH.

I recently had the same problem. You need to contact Hitachi (1-800-448-2244) and advise them of the issue. Hitachi will give you a local service contact who will look at your TV and advise you that the light engine needs replacement. Afterwards, you need to call Hitachi back and speak with a customer service Rep. They replaced the part (I was quoted $530) but I had to pay labor and service (($370). If your TV is 12-18 months you should be able to get them to cover both. Based on the service rep that fixed mine, he indicated he has replaced about 40 of these since late 2007. Mine was replaced last week and now I have a different issue, a bright blue pixel light. Now it's round 2 with the service department. I have not been impressed with Hitachi's customer service considering I spent $3200 on this TV 3 years ago. Hope this helps. Good Luck!

You have a defective light engine and Hitachi is aware of it. Here's what you need to do...we just went throught this about a month ago. Call Hitachi's customer relations department (not regular customer service0 at 800-654-7013 and tell them what the TV is doing and that you believe you have a bad light engine. Now at first, they will act as if they know nothing about this problem. They will however give you some names of certified dealers in your area to come out and diagnois the problem. Once the tech comes out and tells you that you have a bad light engine, only takes about a minute once they see the problem, call Hitachi back at the number I've listed and tell them what the tech said. Hitachi will call the dealer directly and they will send the part directly to the dealer. Once the dealer gets the part (new light engine) the dealer will give you a call and will come out and install it in your home.

Here's the kicker. If your TV is not still under warranty, Hitachi will pay for the part (part cost around $1500) but you will have to pay for the install. Our TV is 3.5 years old and was not under warranty and our install cost $400...worth it to us since we spent $3600 on the 60 inch 3.5 years ago. If your TV is still under warranty, Hitachi should pay for the part and install but again, regardless if your under warranty or not, Hitachi WILL COVER THE PART. Please do not let any dealer or store take advantage of you and tell you that you have to pay for this $1500 part. That is happening but most certified dealers will not do that.

Hitachi has not recalled this part (although they should) but they are replacing it for free once you have the tech come out and confirm that it's a bad light engine.

Please deal only with Hitachi's customer RELATIONS department and not customer service. The 800# I listed above is directly to customer relations. Hitachi's customer service department will not help you at all.

Once our light engine was replaced, the set is like BRAND NEW! Good Luck!

I contacted Hitachi (800-448-2244) on 02-18-09 and spoke with customer service rep. name Joyce. I explained the yellow in the middle of the screen and told here a Tech came out and said that the problem was the light engine not the light unit. She immediately said that she would send a brand new Light Engine to the repair company that diagonsed the problem. She said I would have to pay for labor. The light engine is a $1000+ part and the repair company said labor would be $300 dollars. The key is you have to say that a tech looked at it and diagonsed it as the light engine and not the light unit. Find a repair company in your area and let the customer service rep. know that they looked at it about a month ago and you can't find the paperwork. The customer service rep will then recommend a company in your area to come and look at the TV. The tech company will probably charge a tech fee $100+ dollars, and about $300 for labor, all total $400 for parts and labor is not bad when the Light Engine itself is a $1000+ part. Hope this helps.

This sounds like your light engine is going out. NOT GOOD! It all depends when you bought your set and if its under warranty. I had the same thing with mine bought is 2004, light engine died in 12/08 and was out of warranty. Talked to the rep. said they knew about the problem. They replaced my light engine for free but I had to have a authorized dealer install it . I had to pay for the labor $300, Now I've got another problem with it shutting down and back on.(That's another story.) I would call Hitachi and let them know that you know they have problems with this. Keep trying they may replace your to. To buy one out right is $400 to $500 plus labor, some folks have paid $800 to $1400 , That's a shame. Hope this is helpful. GOOD LUCK!!