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Posted on May 13, 2019
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Whirlpool Gold refrigerator GS6NBEXRB01 not cooling fridge but freezer is working fine. Looking for troubleshooting advice!

I checked the defrost system - there was no ice on the coils and the defrost fan is running. Manually defrosted freezer last week and replaced defrost timer just in case. No change. Freezer is on setting 5 and cooling to about -5 degrees. Fridge setting is on setting 7 coldest and only getting to about 50 degrees. When the fridge side is running, I put my hand by the damper vent at the top of the fridge and I can feel cold air coming in. What else can I check?

1 Answer

geapptech

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  • Expert 157 Answers
  • Posted on May 20, 2019
geapptech
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Freezer achieving -5 is good airflow at the top is good. You have a return air problem something is blocking airflow back to freezer. Look for a vent in the Fresh Food side along the dividing wall could be as simple as product against the vent. Vent could also be behind crisper drawers. If all of that is clear Pull freezer cover and look for ice or frost buildup in vent.

Testimonial: "Hi, thanks for the tip - I will check that out next time. I actually fixed it a few days ago - I banged on the damper fan vent area at the top of the fridge with the palm of my hand and jiggled it around a bit. That somehow fixed things! It's been working great ever since. If it breaks like that again I'll know the issue is with a stuck damper vent. Thank you,Gina"

5 Related Answers

Anonymous

  • 770 Answers
  • Posted on Feb 22, 2008

SOURCE: fridge doesn't get cold enough

you have either a Defrost heater / a defrost timer/ or a defrost bi-metal that is bad. if you post your model # i can look it up and show you how to set it into defrost to see if the heaters are ok
Since you replaced the timer already that leaves two things you need to check set it into defrost if you know how and remove the panel in the back wall of the freezer you should see the heater(s) are on if not check pwr 120vac at the heaters if 0 volts the bi-metal is bad

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A

Anonymous

  • Posted on Sep 26, 2008

SOURCE: Frigidaire frs24zrh refrigerator not cool enough

Check out partselect.com. need to replace defrost timer and defrost thermostat. good luck.

Jeffry's Appliance Service

  • 254 Answers
  • Posted on Mar 18, 2009

SOURCE: fridge not staying cool, freezer still freezing

The defrost thermostat on the defrost heater is probably bad, it's a good place too start.

Anonymous

  • 1136 Answers
  • Posted on May 28, 2009

SOURCE: freezer cold, fridge warm

Hi, You have a self defrosting problem.
Remove the rear inside freezer panel and check continuity on the defrost element and bi-metal switch.The bi-metal has to be tested cold. If there is continuity on both parts, you will need to change the defrost timer.
The most common part that goes bad is the element. I hope this helps you. Please leet me know if I can assist you further.

Vic

Anonymous

  • 232 Answers
  • Posted on Jul 01, 2009

SOURCE: Refrigerator warm, freezer is fine.

this could also be a plugged defrost drain ice building up blocking air flow through the return vents is therehwater dripping into frige

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