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The dongle for the 5D embroidery is damaged can I purchase a new one ? The dongle is bent and the plastic piece won't stay on. My computer slid off the foot stool and landed on the dongle.

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If you are the original owner then you should be able to go to a viking dealer and they will be able to sent the dongle in for a replacement (at a charge, of course). However the software is old enough to consider replacing it now since 5D is not going to work on newer computers.

Posted on Apr 30, 2019

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Posted on Jan 02, 2017

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carey31626

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SOURCE: how to run 5D embroidery software without the dongle

take it to the dealer with your SN and receipt the dealer can get you a new dealer for about $100, but if you are not the original owner who registered the SN, it is a copyright violation and you are SOL

Posted on Feb 19, 2013

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1 Answer

I have 5D software and dongle. can't get software to load.


Are you saying your 5D brand Embroidery Patterns won't load to the dongle using Windows 8?
https://www.google.com/#q=5D+Embroidery+won%27t+load+to+dongle+Windows+8%3F&tbs=qdr:y

Here is their Site showing support contact:

Software Help Updates 6D Embroidery System

Apr 02, 2015 | Sewing Machines

2 Answers

How to run 5D embroidery software without the dongle


take it to the dealer with your SN and receipt the dealer can get you a new dealer for about $100, but if you are not the original owner who registered the SN, it is a copyright violation and you are SOL

Oct 01, 2012 | Husqvarna Viking 1

2 Answers

I have purchased 5D Professional and cannot get the dongle installed, I have put the correct product activation code in and it has been recognised but will not accept that the dongle is inserted in my USB...


I purchased 5D pro and have the same problem. I contacted Viking and was told it was a known problem with no fix. I was instructed to take the dongle to my dealer to see if they can activate it.

May 21, 2011 | Husqvarna Designer I

1 Answer

Loaded autodigitizing onto our new computer with Windows 7. Everything loaded just fine but when I try to open program it does not recognize the dongle.


There is an update for dongles and windows 7.

Info on Husqvarna Viking website - http://www.husqvarnaviking.com


When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Good luck.

Feb 09, 2010 | Husqvarna Designer I

1 Answer

I have the Husq Pro software for my #1+ machine and I bought a new computer with 64 bit. I can't get it installed. What do I do?


Info on Husqvarna Viking website - http://www.husqvarnaviking.com

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Good luck.

Jan 23, 2010 | Husqvarna Viking 1

2 Answers

I need a driver for a husquvarna 3D reader/writer card, where can I find one


Info on Husqvarna Viking website - http://www.husqvarnaviking.com

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Dongle issues - http://www.husqvarnaviking.com/global/8588_4197.htm

Good luck.

Dec 10, 2009 | Husqvarna Viking 1

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