Can you tell me the model? If its a bi series then it should make ice every 45 min. temps should be 10-15 degrees in bucket. If its a combo then it could take 24 hours to make 1/2 of the bucket.Should be the same temp in your bucket.Make sure you dont have heavy frost in the freezer, Make sure the condenser fan is running and clean.If the temperature in freezer is alot warmer than this and everythng is running then it could be a leak in the system. If its colder than that then set the thermostat to a warmer temperature
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