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Could the Child Lock feature be active on the microwave? If it is active, there may be a "box" symbol formed by the LCDs in the display. Try pressing and holding the Stop/Clear button for 3 seconds (or a little more). You should hear a long beep and the clock should return to the display (if it was set).
If you;re not from the US or Canada, consult your owner's manual or the dealer you purchased it from to contact Danby to find find your nearest Danby servicer.
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