The printer has upper and lower transfer rollers that have to be brought up to and maintain a certain temperature for the image-transfer step in printing. The HCB board (halogen control board) reports a 14002 error, it is indicating that it is not able to either reach or maintain the proper temperature. That means one or the other heaters is bad, a sensor is bad, or a power-control component is bad. Regardless of which, this can be address only by servicing the printer. Contact your Zebra dealer if the printer is still under warranty or a Zebra extended-warranty agreement.
Best of luck,
Safe-Card ID Services
Charlotte, NC USA
www.safecardid.com
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