HP M2727nf ADF roller will not engage (drop down) to pick up paper, just spins while in the air.

Hello Sharon,

When a document jam occurs, "J" and "1" will display alternately on the function number display panel of the scanner.Please perform the following:

1. Remove all documents from the ADF paper chute.
2. Open the ADF while pressing down the ADF open lever. If you are using fi-6130 with the imprinter option attached, please open the imprinter and then open the ADF.
3. Remove the jammed papers from the ADF.
4. Close the ADF pushing the center part of the ADF carefully.

If document jams occur frequently, please check the followings:

1. Do the documents satisfy paper specification?

2. Have the documents been jogged?

• Align the edge of documents for stable paper feeding.

• Remove documents with crease or dog-ear.

• Scanning different width of documents may cause skew and result in paper jam.

3. Are Chuter Unit (ADF paper chute),Guide P ASSY (Sheet guide), Feed roller cover (plate guide) and Brake roller cover installed correctly?

4. Clean the Feed rollers, Eject rollers,Plastic rollers, glass surface and paper feeding surface, and see if the error is

resolved.

5. Replace Pick roller or Brake roller, and see if the error is resolved.Check the consumable counter from the TWAIN driver screen or from the built-in Maintenance mode. When the counter exceeds the values, replace Pick roller or Brake roller.
6. If the issue still persists, then you are recommended to contact the nearest Fujitsu service center for further assistance.


Hope the above information is helpful.


Thanks & regards,
ScanCare

You will need to get a maintenance kit for it.
It will have rollers and pick ups in it that need to be changed.

If that does not work the duplexer will need replaced.

feed rollers possibly dirty clean with alcohol and then a little bit of Q20 on a cloth and rub it to make it tacky for the grip if rollers do not turn the clutch/stepper motor is faulty and if the rollers do not drop down to pick up the paper the cam is either broken or out of position

Step one: Check the paper in the ADF The condition of the paper or the amount of paper loaded in the ADF might prevent the ADF from picking it up and feeding it through the product.

1. Make sure that no more than 50 sheets of paper are in the ADF input tray.
2. Make sure the original is not photo paper or carbon paper. These types of originals must be loaded on the scanner glass.
3. Make sure the original document that is loaded in the ADF meets the following criteria:
   • Free from curls, folds, creases, and tears
   • Does not have staples or clips attached

Step two: Make sure the ADF pick assembly is in good working condition

1. Remove the document feeder and open the ADF cover.
2. While lifting the blue-green lever, carefully rotate the pick assembly toward the open ADF cover until it stops.
3. Examine the pick assembly.
   • Make sure the bottom roller is held firmly in place by the two-catch, which is located to the left and the right of the roller.
   • Make sure the stack stopper, which is located between the top and bottom rollers, fits within the double slots just above the bottom roller. The stack stopper should move freely within the double slots to flow up and down when the whole pick assembly is lifted and lowered into position.
4. Return the pick assembly to its original position.
5. When the product is turned on, the top roller will reset to its original position above the separator pad. There will be a gap between the separator pad and the top roller.
6. If there is no gap between the ADF top roller and the separator pad, press the Power button to turn off the product.
7. Wait three to five seconds and then press the Power button to turn the product on. The ADF rollers should reset to the correct positions.
8. Close the ADF cover and replace the document feeder.

Step three: Clean the rollers and separator pad

1. Remove the document feeder and open the ADF cover.
2. While lifting the blue-green lever, carefully rotate the pick assembly toward the open ADF cover until it stops.
3. Lightly dampen a clean, lint-free cloth with distilled water, and then squeeze any excess liquid from it.
4. Use the damp cloth to wipe any residue off the rollers and the separator pad. If the residue does not come off using distilled water, use isopropyl (rubbing) alcohol on the cloth instead.
5. Return the pick assembly to its original position.
6. Close the ADF cover and replace the document feeder.

Step four: Detaching and re-attaching the ADF pick roller assembly If the ADF pick assembly is detached or not connected properly, follow the steps below to resolve the issue. If the ADF pick assembly works well, do not perform these steps.

1. Press the Power button to turn off the All-in-One.
2. Remove the document feeder and open the ADF cover.
3. Press the blue-green ADF-release button to release the ADF rollers from the pick assembly as shown in the figure below (the red arrow is pointing to the ADF release button).
4. Re-attach the ADF pick rollers by placing the rollers into the roller slot of the ADF pick assembly as shown in the figure below. The red arrows show the gears on the ADF pick assembly aligned on one side. The yellow arrows point to the two-catch notch.
5. Once the rollers are placed on the two-catch notch, push them in, so that the two-catch clicks into place. The photo below shows a correctly installed ADF pick assembly.
6. Close the ADF assembly and cover.
7. Turn the product on and make a copy with the ADF to check that the pick assembly works.

Check the pickup roller,if there is a jam try clearing it,if error pesist replace the pickup kit and you are good to go.

Are the ADF rollers turning without picking paper, or is it just not running at all? If the former, check the ADF rollers. If they are smooth, then they are worn and need to be replaced. if the latter, check your driver settings. If they are pointing to the ADF, try removing and reloading your print drivers.

there is a lever-like device that is deflected when paper is inserted into the feeder. It interacts with an optical device to detect the paper.
The feeder mechanism cover should hinge to the left. The latches tend to be stiff so don't be afraid to apply some pressure. Look for the lever on either the cover or the bottom surface of the feeder. It should hinge easily with light pressure.
Sometimes the lever gets unhinged. There is a plastic sensor that moves back when the paper is loaded in the ADF.
the lever (plastic sensor) has a "flag" on it that interrupts an invisible light (infrared) beam in the optical sensor (optical device). The sensor is typically a small black device with slot in it. The flag moves through the slot without any physical contact. The sensor will not be visible without removing a cover of some sort.

there could be mechanical damage or misalignment. The failure could be one of the following:
1. The optical sensor is defective.
2. Since various sub assemblies in the printer are interconnected using cables, there may be a cable plug thats not mated securely with it's corresponding socket.
3. A component on the main electronics board has failed.
there are many other users facing the same exact problem with ADF not loading document and its not getting detected on front panel.
click this link directly
http://h30434.www3.hp.com/psg/board/message?board.id=Networking&thread.id=2044
if you are not familiar with doing this you can get it done by local repair technician familiar with this .
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This will help. Thanks please keep updated.please do rate the solution positively .thank you for using fixya.

just clean paper pick up roller whit wet cloth or alcohol...you can do this for ADF pick up rollers too if someday have the same problem whit ADF. Good Luck!

Open the adf and rotate the pick assembly till you hear a click and then take a coin and run it up and down against the separator pad and then see if the adf picks the paper or not.If this does not work try this *# 329 and scroll thru and select adf pick test if that fails its time for you to get the printer replaced or get an upgraded printer

Sorry, I forgot I posted this. I figured out how to get the rollers off and back on. The problem now is that I replaced the smaller rollers but it is still failing to pick up the paper. It worked well for about 3 days and is back to the same paper jam error, minus the groaning. Any ideas? These would be the intake rollers on trays 1 and 2.