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You model number is the number of the phone that goes with the SL1100 Phone System. It have to be set up in the Management System first to be able to access from the phone. The designation (BK) signifies the phone is Black as opposed to (WT).
The NEC IP4WW-12TXH-B-Tel Phone 1100061 is a phone designed for the SL1100 system. The 1100061 is a 12 button phone featuring a full duplex speakerphone, headset jack, backlit display, and more!
I think its always busy because it has a fault on that handset or its cradle. Swap the 2 over, and see if the problem moves to the new location, if it does the handset or cradle is faulty.
We may need to know the exact system you are using and the model of phone.
Also we will need to know the group number the system is using for night mode. Normally group number 601 is day and 602 is night. If you call 602 that would ring the phones currently in night. Also you can try calling at night and watch the screen of the phone that rings if its a smaller screen phone press the info button while its ringing and one of the options will show the night ring group number as well.
Respond to this and I can further help.
For the NEC you will need to have an NEC Technician enable this in programming or if you were given all the manuals when you purchased the system you can enable this option in the Class of Service area in programming.
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