My sony gps camera problem is turn the power off and on again

When I turn on sony cyber-shot camera I get a Problem with the Sony Cyber-shot DSC-W35 Digital Camera when I turn on sony cyber-shot camera I get a screen display that states "access". The lens keeps going in and out and then it states,"turn the power off and on again" What's wrong??

I'm sorry that the Camera is displaying the error message. "TURN THE POWER OFF AND ON AGAIN" displays on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset. Please follow the below steps to perform a power reset.

· Turn off the camera.

· Remove the battery pack.

· Press and hold the power button for 30 seconds.

· Allow the camera to remain without power for 60 seconds.

· Reinsert the battery pack.

· Turn on the camera.

Also tryinitializing the Cameraif you're able to access the Menu items on the Camera. The Initialize option will be available under Setup or Main settingsSub Menus.

If the issue persists again, service is required. Please click hear to locate the service center near your area.

Thanks for understanding. Please let me know if your require any clarifications.

For these few days i have saw users asked this problem here again and again. Come to see my article in my blog, Maybe it will help: turn the power off and on again maybe something will helpful

I'm sorry that the camera display the eror: turn the power off and on again. If turning the power on and off again does not resolve the error message, try doing a power reset. Refer the URL for the information to reset a Cyber-shot® digital still camera back to original factory settings:

http://www.kb.sony.com/selfservice/documentLink.do?externalId=C265373

If the issue is still unresolved, service may be required.

Hi,

Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.

Performing a manual power reset

Turn off the camera.

Remove the battery pack.

Press and hold the power button for 30 seconds.

Allow the camera to remain without power for 60 seconds.

Reinsert the battery pack.

Turn on the camera.

To reset the Camera back to factory default, select the INITIALIZE Option from the Main Settings Menu of the Camera to OK.This will set the user defined settings back to factory default. The images and videos will not get deleted.

If the issue persists, service may be required.

Thanks for contacting FixYa.

Hi,

Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.

Performing a manual power reset

?· Turn off the camera.

?· Remove the battery pack.

?· Press and hold the power button for 30 seconds.

?· Allow the camera to remain without power for 60 seconds.

?· Reinsert the battery pack.

?· Turn on the camera.

To reset the Camera back to factory default, select the INITIALIZE Option from the Main Settings Menu of the Camera to OK. This will set the user defined settings back to factory default. The images and videos will not get deleted.

If the issue persists, service may be required.

Thanks,

KenSolutions

FixYa

E-mail Sony customer support at http://esupport.sony.com/US/perl/select-system.pl?PRODTYPE=7&NAVDISP=di

Hi,

The Camera is displaying the Turn the power Off and On again message when the Lens in the Camera is stuck or when any internal malfunction happened.
To resolve the issue turn the power off and on several times. If the issue persists, try power resetting the Camera. To power reset the Camera, remove the battery from the Camera.
Press and hold the power button on the Camera for 30 seconds.
Remain the camera without power for 60 seconds and re-insert the battery.
Also try resetting the Camera back to factory default. Press the RESET button located at the lower right corner of the control buttons using a sharp pointed object.
If the issue persists, service may be required.

Good Luck
Thanks for using FixYa

turn it on
take hold of the end of the lense, then pull and twist gantly you may hear it click but dont force it then turn off and on again this may solve your problem

I fixed this issue with my Sony Cybershot by gently (carefully) hitting the camera 3 times against a carpeted bench with the lens retracted and the camera turned off. It seems the lens gears were stuck. Now the camera works fine again.