The Logitech Harmony 350 remote control will not respond for initial setup. It is plugged into a USB port on the computer, batteries are installed, and the software has been installed on the mac.

To set up the Harmony remote controls, you need to connect the remote to a computer with the Windows OS or Mac OSX using the USB cable that came with the remote. You also need to create an account using the Harmony Remote software - the account is at myharmony.com . It looks like the Windows software and website work with Internet Explorer with the Silverlight plug-in. (Newer Harmony remotes use an app that shouldn't be browser and plug-in specific.)

The manual and software for the Harmony One is available here: http://support.logitech.com/en_us/product/harmony-one-advanced-universal-remote/getting-started# . https://support.myharmony.com/en-us/download also has a link to download the Harmony Remote software for the older Harmony remotes.

If you are still having problems, first check if Operating system found the device when you plugged it in. (With Windows, go to the Device Manager and check if the driver was installed. Look under Human Interface Devices.) If Windows Update is set to automatically install hardware when it is plugged in, this should happen automatically. Check if an update is pending. If the remote wasn't recognized, try a new USB cable with the correct connection. You may also find this site, https://support.myharmony.com/en-us/harmony-isnt-being-detected-by-the-computer , helpful to diagnose the problem.

I hope this helps. I've assumed that the battery in the remote are fully charged. If the unit isn't charging, you may need to replace the battery or the remote. Amazon does list a replacement lithium ion battery for the Harmony One. There are a couple of choices depending on when the remote was manufactured.

Cindy Wells

You should just be able to plug the remote into your computer with the USB cable supplied, go to the Harmony website listed with your product packaging, and Harmony will walk you through (very user friendly interface) a process which sets up your personal account, downloads the necessary setup software into your remote, and automatically programs your remote to whatever device you identify. With what you've said, all you need in addition to the Samsung brand name is the model number. The rest is done by Harmony including code installations.

I have the Harmony 600, linked to a tv and vcr and the setup/programming process was as uncomplicated as anything I've seen.

HI. So there are a couple of things you will have to ensure for the connectivity to be successful.


1. You are not connected to the internet via a router
2. You are not on a wireless network
3. Any firewalls on your computer are disabled
4. Your USB cable and port are good, and the remote is not connected to a USB hub but right into the compter.


Now, please do the following:


1. Uninstall the software
2. Download it again at http://logitech.com/myharmony 3. Install
4. In your computer's add/remove programs, uninstall the Logitech Desktop Messenger
5. Take out the battery, press and hold the "OFF" button, and re-insert it. The remote will display "Safe Mode"
6. Connect your remote and log in to your account
7. Click "Downloads" at the top and select "Firmware". The firmware on the remote will update.
8. Click "Replace Remote" to conduct a connectivity check.
9. Update the remote.


That should get the remote working. :)

Hi!

I had this issue with my harmony remote and the following steps got it back up and running properly!!

1) Ensure all firewalls and antivirus programs are allowing the Harmony Remote Software to work properly.
2) Use a different UBS port/cable.
3) Use a different computer if available.
4) Try putting the Harmony Remote in safe mode. The following are the steps to accomplish this:
a) Remove the battery from the Harmony Remote.
b) Press and hold the power button while reinserting the battery into the Harmony Remote.
c) To get out of safe mode, remove the battery for 10 seconds and reinsert it into the Harmony Remote.
5) Uninstall the software from your computer.
6) Install the software from the website at www.logitech.com/myharmony.

I hope this helps!!!

-Kennedy

I can help you with your Harmony One Remote Control.

Replacing the firmware in your Harmony One is the way to get it out of Safe Mode.

To help you make sure the firmware update is successful:

1. May I suggest you make sure you are running the latest Harmony Setup Software (V 7.7.0).
2. Replace your remote's batteries with fresh ones. It is important the remote has sufficient, unvarying power when updating firmware.

I hope that helps.
______________________________________________
Harmony One Manual Download
Logitech Harmony Firmware Update
Harmony Win Software Download
Logitech Harmony Safe Mode Fix
Harmony Remote Glow Light Fix

I realize this is a stupid response but I dealt harmony for a few years and most of the time removing the battery, waiting overnight and putting it back it fixed things.

If that doesnt work connect it to your computer, download the newest software and update your remote with the same settings and it will update the firmware.

Cheers,

I had the same problem today on PC with the Harmony 1000. I noticed on the USB cable that mine came with it had a warning red icon (!). 1. install software then 2. plug in USB...

I didn't see this and I installed my software whilst the device was in the charging cradle with the USB cable plugged into my PC.

Before the software was installed I noticed the USB icon next to the Help on the remote screen, this dissappeared when the software finished installing the software and drivers.

I removed the remote from the cradle, pulled the battery out, unplugged the USB from the remote and computer, restarted my PC, powered on the remote, started the software on the PC and then plugged the USB into the remote and then the PC.. it was then recognized.

reinstall your software and connect in the back of the computer to a usb port directly connected to the motherboard

Hi all! I had the exact same problem - the remote recognized the USB connection but my computer (MacBook with Leopard) / Logitech software did not.  I took the advice of  bfuzcsvxvgk  and it worked like a charm.  I wasn't sure what the "Home" folder that he or she referred was, so instead I entered "Logitech" into the Spotlight finder and the Logitech folder came up.  There was only one file (usblancognac.cmd) in the folder and I deleted it. After that I reopened the Harmony Remote software and it opened! THANK YOU THANK YOU THANK YOU!  Hope this helps if you are having problems!

try it on a different usb port, or even a different computer. try a different cable, and if all fails, remove the batteries on the remote, put them back, and try this all again.