SOURCE: My KitchenAid tilt head lock
In my case the lock was not engaging fully because the internal mechanism was bent too short. I'm not sure if this happened over time or if it is just a manufacturing defect. If your mixer still has some up-and-down play to it when the lock is engaged, then you might have the same problem as me
To fix it, search this site and others for instructions on how to remove the motor cover. I found this video useful: http://www.youtube.com/watch?v=VeCiivPt7hk
With the cover removed you have access to the locking mechanism. In my case, the latch is connected to the locking lever via a bent S-hook. The hook was just slightly too short which kept the latch from engaging completely. If you remove the two screws holding the hook in place and that allows the lock to close completely, then you have the same problem as me. (You'll feel the difference immediately. When fully locked, there is practically no wobble in the mixer head.)
I lengthened the hook by placing it against a flat surface and hammering the bend out a bit.
SOURCE: kaba lock won't open with code
Customer service can be contacted from this link:
http://www.kaba-ilco.com/access_control/support_contacts/service_and_support.aspx
Tech Support from this link:
http://www.kaba-ilco.com/access_control/support_contacts/technical_support.aspx
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