In Pinnacle studio 18, When I burn a disk I get a grey screen with an circle with a arrow at the end between video clips, why is it doing this

A general workaround would be to let your software create an ISO image instead of burning a disc. Then burn the ISO with a known-good burning software (many user here - me included - recommend ImgBurn).

Everyone using ANY thing Pinnacle related has this problem...

Think of using Pinnacle like trying to teach an autistic kid.
*You have to do EVERYTHING very slowly and carefully, and wait forever while it sinks it (renders the clips).

Welcome to Fixyah,

What does it mean? Are you trying to download your Studio 11? or are you in the process of the installation for your Studio 11? Let me know what are you trying to do.

Hi and welcome to Fix yah,

I would suggest to you to finished edit your project and after that click on make movie tab or the number 3 tab of your Studio then do this procedure.
Disc Type : DVD
Audio Compression : PCM
Video Quality : Automatic
Use Progressive Encoding : NOT checked
Always Re-encode Entire Movie: Checked
Burn Options: Create Disc Content and then burn.
Current Media : Should show what DVD Disc should be used.
Target Media: DVD 4.7 GB
Copies : 1
Write Speed: lowest possible

Let me know what happen.

With advanced HD (High-Definition) video conversion technology, HD Video Converter can easily convert among HD video formats, convert video to HD, convert HD videos to SD (Standard-Definition) videos. The HD video converter supports most of HD video formats such as AVCHD (mts, m2ts), H.264/AVC, MKV, MPEG-2 (ts), DivX, HD WMV, MPEG-4 and Quick Time.

If your video and audio is out of sync you need to repeat burned to your dvd disc again.

Insert your blank DVD disc and then after that do this.
Click on start button of your Studio>video and audio preferences>uncheck background rendering>check used this codec for background rendering>check the pull down arrow and choose MPEG2 for best out put tot disc. Click on prject preferences>look for delete button click it then delete aux file for all project then click okay. You may now try to burned to disc again.

Hi

In this case you need to convert it again. Lossless AVI format or HIGH QUALITY video format. Then drag it PINNACLE 12 and BURN.

Hello welcome to FIxya!

Here you can check this procedure on how to open your files again.

"1) Check your Recycle Bin
2) Do a Folder/File Search for each of the Grey Folder Project names. This will display all Folders & Files with that Project Name. You are looking for an .stx File. If it's there, right-Click on Project Name / Open Containing Folder & Copy it to your My Projects Folder. Then you should have both the Grey Folder & .stx File for the same Project name, showing in your My Projects Folder.
If the Search doesn't display a .stx File, you can create a new one, by Opening a New empty Project, which will create a My Movie Grey Folder & a My Movie .stx File, Save to your My Projects Folder. Delete the My Movie Grey Folder & Rename the My Movie .stx File to the same name as your original Grey Folder."
So ...after finding my "lost" movie file, with its file name, under Documents\Pinnacle Studio\My Projects i then went through the following procedures using your great advice Colour;

1. Make a copy of your found "lost" movie grey film icon file by right mouse clicking on your lost file and choosing "copy". Paste the copy into another folder in Documents where you can find it if need be
2. Then go back to Documents\Pinnacle Studio\My Projects and right mouse click onto your grey film icon. Choose "rename". Then rename your "lost" grey film icon to a new file name but do not put .stc at the end of the file name, if you are operating VISTA and Pinnacle 12. This is important because Pinnacle 12 won't recognise the file later if you have .stc in the file name
3. Open Pinnacle and go to the File Menu
4. Click on New Project
5. Open File Menu again and click on Save File as
6. Give the file a name such as "Movie 7" and save it
7. Close out of Pinnacle
8. Open up Documents\Pinnacle Studio\My Projects and observe that you now have 2 new files there ...a grey film icon file saying Movie 7 AND a coloured Pinnacle icon file saying Movie 7
9. Delete the grey icon file with the file name Movie 7
10. Now give your coloured Pinnacle icon file the exact same rename as your precious "lost" renamed grey movie icon file, using the right mouse click on rename proceedure as explained in No.2 above.
11. Close out of Documents file
12. Now open up Pinnacle again
13. Go to Menu and choose Open Project
14. There you will see the coloured Pinnacle icon file with the new name of your "lost" movie file.
15. Click onto its coloured Pinnacle icon, and watch your "lost" movie come into view again
    

Pls check any of transition effect you have inserted in between video clips, where the problem exist. You may delete this and reinsert and check the audio track. Hope you bring the sound track line just on the bottom line.

If nothing works, delete this and edit copiying from saved clips.

i lost my serial number for pinnacle 500 usb version 10 please can you help me get another one