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Jonathan Colwell Posted on Nov 12, 2018
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Dude I have a Epson WF-3640 and I was about to make a copy of something via the top load method. Basically you feed the page you want a copy of through the top tray and it spits out the copy from either tray 1 or 2 depending on which one is loaded and the original goes in and comes back on the very top. No lids are lifted or none of that. It's the same process of sending a fax pretty much except... Nothing is faxed. So I did this and the paper got jammed as it sometimes does. Only this time I'm getting the following message: SCANNER ERROR. Turn the power off and on again. If the error is not fixed, contact Epson Support. _________________________ Error Code:0x00 End of message ! The thing is I can't turn it off! I can't do anything! It beeps angrily at me everyt ime I touch anything. I looked up the code and 0x00 says:"fatal code, does not happen." Well I'm here to tell you it does and it has! The printer is only a few months old. Has anyone seen this before? Know how to fix it?

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Brett Duxbury

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  • Epson Master 4,352 Answers
  • Posted on Nov 13, 2018
Brett Duxbury
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As you product is under warranty most likely I suggest you contact epson .
https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-WF-3640/s/SPT_C11CD16201#contact

Also there seems to be an urgent firmware update on the epson website under support for this device . May have something to do with it but I am suggesting you contact epson support to see if they can offer advice on the problem

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  • Expert 59 Answers
  • Posted on Nov 13, 2018
Joe Sugg
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If you can't turn off the printer with the power button on the printer, try unplugging the actual power cable. Leave it unplugged for a minute or two and then plug it back in and see if the error clears.

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5 Related Answers

Anonymous

  • 4 Answers
  • Posted on Sep 11, 2007

SOURCE: Xerox Phaser 2135

Try to isolate the problem. You said that the printer is Displays Tray 4 I/F Error Power Off/On. Put paper only on the Manual Tray (Tray 1), just to force the printer to print from that Tray. If the paper pass all the way through the machine, then you know that there is no paper inside the top portion of the printer. Now repeat the same thing with Tray #2,#3, and any other Tray but not #4. If the printer works fine with all the other Trays, probably Tray 4 is the problem or the whole drawer. Check switching another Tray with Tray 4.

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Anonymous

  • 163 Answers
  • Posted on Sep 22, 2007

SOURCE: Black Line right side 1 -1/2 inch

please change the drum only

HEMANT GROVER

  • 171 Answers
  • Posted on Sep 23, 2007

SOURCE: Can't Copy, Receivers of Fax get Full Black Blank Page

REPLACE CIS SCANNING UNIT HAPPY FAXING OMNIPRESENT

Anonymous

  • 106 Answers
  • Posted on Jul 18, 2008

SOURCE: Scanner FailureTurn power off then on again Message Window pops up continuously

Hi,

Below is the document that i want you to follow.

CLICK HERE ===>> DOCUMENT

Pleae let me know the result after performing the steps.

thank you so much.

adonscott

Anonymous

  • 121 Answers
  • Posted on Jul 13, 2009

SOURCE: HPcolor laserjet 2840 clicking with message "scanner bulb warming

Removal instructions:

1) unplug everything and move the unit to where you can work on it.

2) Remove the paper, and remove the hinged lid (tilt the lid to the up position and lift directly up and off).

3) Remove the push button cover which lifts directly off - straight up.

4) At the top of the button control module is a recessed release clip. Use a flat blade screwdriver and push down on the clip. While pushing down, slide the control button assembly down. lift the outside edge up (there are straight clips on the inside edge). Lift up slowly as the connection cable needs to be unplugged. the cable itself unplugs. Just pull down evenly grasping the top blue laminated section. The blue goes to the outside (contacts go to contacts on the inside). Set the button control unit aside.

5) Using a #10 Torx screwdriver, loosen the two screws in the back corners of the glass cover assembly. Lift the glass assembly up (like changing an ink cartridge), and pull the front lip left and right forward - there are two clips at these locations. Pull forward and lift up. Remove the glass cover assembly off and set aside. Note, tip over and remove the scews (best to remove and put back in after the cover is back fully in place). In reassembly, be sure to feed the control button cable back through the hole, and that it goes back into place the way it came out (including folding back into the slot under the button control assmebly).

6) The black plastic cover has two metal clips visible. These are not the release clips (they hold a glass piece in place under the black plastic cover). The release clips are outboard of these metal clips and are two slots. Insert a small flat blade screw driver, and push the handle toward the center. While prying, lift the cover at that end up, pry the other end and lift the black plastic cover off.

7)While you're in there, you might as well clean the mirrors (THERE ARE FIVE OF THEM)and glass. At the front of the lamp on the botton, the lamp wires lead to a white two piece plastic connector. Unplug the lamp wires. Where the lamp is, toward the front is a black philips screw in the clear plastic piece that holds the front end of the lamp. Remove this screw, and lift the clear plastic piece with the front end of the lamp up slightly, and then pull the full lamp assembly forward and out. This will open the space to the mirrors and glass. Use a Q-Tip and small pieces of paper towell and glass cleaner to clean the mirrors and glass strips. I tried to remove these to clean them, but the metal clips were too tight.. better to clean it all in place. BE SURE TO CLEAN THE EYE!!!!!

8) Clean the bottom of the glass top assembly.

9) Reverse the above to reassemble. Be sure to plug the lamp back in, and the button control assembly. Leave the black plastic cover off.

10) Place the glass top assembly back in place, and snap it down before dropping the screws in the back holes.

Don't know why, but you should be good to go.

After doing the above if in a few weeks you get the same msg again go back in there and take the black top off the housing that the mirrors are in and leave it off!!!! sound crazy but it has been working on a lot of the machines that come in here.

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