Unable to remove black cartridge, it is really stuck. Help
I just changed my black toner this past week, and finally figured out why the cartridges get stuck like this.
First, you must eject the toner cartridge on the front-panel menu:
Menu->Replace Toner->Eject Toner->Black(K)
It will say "Rotating to Black Toner(K)" and then say "Black Toner(K) Ready to Eject"
Now, open the front panel and you'll see the black toner cartridge in front. You can also open the top panel if you want more light on your work area.
Lift the lock handle on the old toner cartridge to the "unlock" position, and here's the part that the Dell instructions don't have:
There are two channels for the toner cartridges -- one on each side. Run your finger down the channel on the right, and you'll feel a small, spring-loaded catch. This catch often gets sticky and won't release the cartridge without some help. Don't force it, but gently move it towards the back of the printer and it should release.
Now the old cartrdige should slide right out, and you can finish per the instructions that came with the new cartridge.
Jan 27, 2010 |
Dell 3100cn Laser Printer