It is for my bank website and every time I choose a new password the old one returns
SOURCE: I am trying to put
Here's the simple answer. When you go to record a new message, it will play the old message and offer to let you record a new one. Your system consists of three key pieces, the phone, the KSU (key service unit) and the VOICE MAIL SYSTEM. Guess where the "message bank" is?
In our systems, we use Custom Service menus to play the greetings, but there can also be COMPANY greetings in front of the CS menu. In a TVA system, we use low numbers like 1 for day and 2 for night, only because it's a GUI to set up the menus. In a TVS system, we use 30 for day and 60 for night so the sub-menus have slots.
Try looking for the installation instructions to see if you can find the menu flowchart. In any case, the old message will play before you're given the option of changing it and you must confirm the change with a "2".
Carl
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