Vaccum head stuck in down position

Theres a part on the side that is free to move when u pull machine down for using it diverts suction.sometimes they get stuck pull handle right down to floor level turn machine over and check on the side at hinge part

Is this the Lightning model? How old is it? You may have to just replace the belt.

Also, the front brush motor will not engage until the power is turned on and the handle is in the down position. In the upright position the brush motor wont engage. Typical faults will be the belt is broken and needs replacing or the fornt brush motor needs replacing.

You have either broken the belt or more likely the clutch easiest is to replace cleaner head assembly £75ish or call Dyson and arrange a service if you're not DIY inclined but check belt !st

Hi its Darran at Dyson.

Try checking the brush control to ensure its in the correct position before you start vacuuming. When the machine is stood upright, it should be in the centre position and when you release the head the dial should move forward to the on position and the brush bar should start the rotate.

I hope that this is helpful.

Kind regards
Darran
Dyson Customer Service

take the vacuum head off the end of the tube , turn the machine and place your hand over the end of the tube
if it sucks your hand onto the tube , the machine is working as a vacuum machine
then check fro a blockage in the elbow section near the head
if there is no vacuum , junk it and get a new one

Hi its Darran at Dyson.

Check that the brush control dial is in the centre position when upright and then moves forward when the head is released. If the brush bar is still not spinning when switched on in the vacuuming position, check the base for blockages and remove any threads or hairs from the brush bar as outlined in your user guide or on our website.

If you are still having difficulties, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Congratulations on owning a great vacuum cleaner, it's just like mine! Here's what I do: Grab the drive belt and pull while you wiggle the brush bar into it. You have to get a little bit physical with it. The ends of the brush bar will nestle into their keeper pockets nicely when you've got it right. Good luck!

When you attach the hose to the wands, there is a connection made between the hose electrical receptacle and the cord from the powerhead. On the Kenmore, it is common for the receptacle on the hose to break away from it's seat and slide back into the handle. When this happens, the receptacle is not positioned far enough forward to make the plug-in connection. Look at the end of the hose and check the receptacle and see if it is sitting flush with the plastic opening that it sits in. If it is pushed back, that's your problem. Also check the re-set breaker on the powerhead. If you got something caught in the brush roll, the breaker will have kicked out to protect the motor.

Could be plugged, check the hose and at the bottom by the brush roll, the inlet maybe clogged. Also check the filter under neath the dirt tank. There are filters above the dirt container, clean those out. If after that it is still loud, then maybe the motor fan or bearins are bad and will have to be replaced, part #2031214 sells for around $55.