Nothing is broken. It is like the connector is going too close to the opening because it will start with it pulled away slightly.
SOURCE: Using accessories on a Kirby Heritage 84
my guess with your kirby is the safety switch on the right side of your vacuum is not being pressed down, are you sure you have the right model of hose? any Heritage 1 2 or Legend 2 can work with it since they all have the same switch. your carpet head is working from the sound of it so either it's just that the high speed switch (being pressed fully down) doesn't work or you are not using the right type of hose (or the piece that engages the switch could be broken off
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