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Receipt will do nothing for you if it is out of warranty. Normal warranty is for three years.
Write to the company regarding your situation - see if your unit has a serial number that can give indication of age of unit. Perhaps they will replace the charger for you.
Make sure that the charger cord/connections are good and that unit is receiving power from wall.
Bad contact on battery use multymeter to check if voltage is there if not open the battery pack and see if bad connection exists or try another battery
If you have your receipt, check with Ryobi to see if it is still under warranty. It comes with either a 2 or 3 year warranty, depending on when it was purchased. If it is still covered, get it replaced/repaired. If it is not, buy the P117 charger. $30 at Home Depot. It has a 90 day satisfaction guarantee. If it charges your batteries properly, you're good. If not, bring it back if you don't like/want it. My P113 won't get out of test mode now, or charge Lithium batteries anymore. So I bought the P117 yesterday. Works great, and it's a lot cheaper than new batteries! And it has a 3 year warranty.
I would not say they are not defected, but I think they are not getting fully charged. I have the same problem with my battery once I have used it all day and the red light comes on from the fuel gauge. I have the P104 battery. I would return your charger and try to charge them on the new one first. If you have the same trouble, then return the batteries for new ones.
It sounds like you drained the batteries down as far as they will go. This happened to me and then I purchased the 18V Lithium-Ion battery and charger. I was able to re-charge the drained battery on the new charger. This may work for you as well. They cheapest solution for you is to just purchase a new battery.
your battery pack is causing your problem rule #1 never!! leave the charger in!! everytime you start up!! run off the batteries till the power low light come's on then apply the charger constant charging causes early failure of all/ any nican battery pack
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