The washing cycle keeps spinning for hours.

Go to repairclinic.com and have model number ready. They have videos how to check it

Beko washing machine, WMA 1512 W stops half way through wash cycle and leaves conditioner in drawer This video will show you how to keep your soap draw clear and how to service the parts
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washing machine hotpoint hvl211 stops in mid cycle and wouldn't take the conditioner This video will show you how to keep your soap draw clear and how to service the parts
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I think I have the same type of washing machine as you do. Wash is when all the clothes get agitated or mixed with soap and water (ever look in there when its washing? the water can get pretty gross looking!) So in my washer, the rinse cycle is when all that gross water is drained, and the washer spins while spraying clean water over the clothes to get rid of the dirty water and soap. I think mine does this 5 or 6 times in the cycle. Next is the spin cycle, which is when the washer spins REALLY fast to **** as much water out of the clothes as possible, so that the clothes aren't sopping wet when you put them in the dryer.

It sounds like your mom has a newer washing machine, probably a front load one, and they do seem to keep using clean water, instead of just agitating the clothes in dirty water.

sears will fix your machine. start a detailed log of all calls and letters or any comunication and if phone calls are made try to get names of whom you talked to at sears. try to start an email comunication with sears that will give you a time line and perminent record of your efforts. Don't give up and if you don't get help try to get to a supervisor. It is up to them to fix it so be stubborn don't give up and just keep calling and reminding them of your problems and at some point they will get it done. In the mean time to try and make your machine work try a full wash with no clothes or soap in the machine and set it on hot. if it is a soap build up problem that should help take the build up away. the brand new machines call for a "clean out" wash every 50 washes to take the soap and residue away.

Hello
F02 Is a suds error code or water is to soapy.You need to use the E A type soap.

Try running the machine on rinse and spin.And then go through a normal cycle with no soap.

EF2 on a Frigidaire washing machine indicates too much soap which could mean the pressure chamber is blocked or the pressure switch is held closed for some other reason. Try removing the small bore hose from the pressure switch and listen for a click when you do so, if there is a click it will indicate you have a pressure chamber blockage. The chamber will need to be removed and cleaned out don't just blow into it via the attached hose because it will block again after a few washes

have you removed the drawer and cleaned the soap drawer holder ? as these can be blocked and cause this fault

We had similliar problem. We were overloading the wash barrel and using too much soap. The soap was foaming causeing the washer to add rinse cycles hinse more time to the cycle. Make sure your soap has the HE ( high efficiency ) label on it. Hope this helps.