I've got a Creative Zen Vision: M 30GB, and after I have converted an MKV file to AVI, it won't read and play that file after it was converted. It also won't play some .avi files, but will play most others.
In this case, you can download an AVI player on your PC to open the avi file, and you could try Leawo Blu-ray Player, which could support a lot of formats including AVI and it's a region-free and 4K player. Or you can get a video converter to convert the video format.
Avi is a container format, they are always different from codecs. obviously, the codec of your avi files can be supported by zen.
check the manual, and change your codec
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