Hello, Tony -
Did you check the FitBit web pages for information and troubleshooting regarding your FitBit not charging?
See the information on a FitBit web page here:
http://help.fitbit.com/articles/en_US/Help_article/1190/?l=en_US&c=Topics%3ABattery&fs=Search&pn=1
The last option listed on that web page is to contact FitBit Customer Service.
You may need to replace the battery in your FitBit. Note: Rechargeable batteries do not last forever and eventually need to be replaced.
Best wishes.
SOURCE: My fitbit charge gets stuck on the finishing up step.
To reset the charge stick it in its charger, make sure harbor is charging then hold the bottun until it vibrates.
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