I tried a firmware update through the JBL app, but got a notification saying update failed and asked me to remove the power plug and reconnect, but after that, the device is not trying on, can someone guide me on how to resolve this issue
Hello
For the JBL Awake
I just had the same issue and i found a way to solve this :
1. Unplug the power supply
2. Plug it back while holding the [ON/OFF] button
3. The screen shows “UP9” again
4. Do the update with the JBL Music app (I did it with my old iPhone 4s plugged on the 30pin connector)
5. Finish the firmware update ... until the app tells you to unplug the power before restarting the device
(Sorry for my bad English, i’m French)
Testimonial: "Thank you! This resolved my issue :)"
Hi there. I followed your instructions, got the UP 9 up on the display, then realised that I have an android phone! Now I can’t remove the UP 9 from the display. Any ideas. Merci en avance
Same problem here.. plz help me
Thank you very much, I solved this problem with your help. Neither the JBL representative in Portugal nor the representative for Europe helped me, simply after several telephone and e-mails in Portugal I was sent to contact the European representative, the European representative sent me to contact the representative in Portugal. At last, a shame.
Accept my sincere thanks, because only with your help did I solve a problem that I was thinking would no longer have a solution.
Same...me too up 9 until now
Thank you very much. Issue resolved
Hi I am stuck at UP9 display as well, how did u guys solve it? Thanks
Does anyone know where I can get a copy of the JBL ampUp app for my old iPod? no longer in app store
Same issue, anyone?
Hi please can anyone help me to resolve up9 issue
For the iOS users : the "JBL Music" app can still be found on the Appstore (june 2020).
For Andro?d users, i'm sorry I don't have any Andro?d devices, i'm not able to find a solution.
I have an Ipad, and when i connect it to Onbeat Awake it tells that "The app is UP to date", but there is no sign of device firmware update.
Please help me resolve this "UP9" issue.
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