Makes the whole operation sound super impressive. Let me tell you about my attempt to buy a Rolex. I tried on several as I originally thought I wanted a certain size, metal, etc. and found that I liked something else altogether when I got into a store. Well guess what, the very watch I wanted to buy stopped working while I had it on! The saleswoman and the manager could not wind it and make it work. All that impressive attention to detail and the thing stops working before I even pay for it(and thank goodness I didn't). This was at an authorized dealer too.
SOURCE: I had my Rolex watch serviced 2 years ago By Rolex and now
Either the stem or latch needs to be replaced. It's a common problem for ALL manual wind watches.
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