Hi Joy.
go to this link might help you to set it up.
how to Set up Netflix on my smart tv Google Search
Select netflix with your remote...then login if you have an account or create an account with your remote
SOURCE: netflix problems
maybe this can help. If not, please supply your TV model.
You need to register with Netflix online first to create a login and password.
Here`s how to:
>> On your computer go to netflix.com then click signup or signup.netflix.com
>> Fill all the necessary information they needed.
>> Purchase any plan they offer after you created an account(Optional as you can avail a trial version for 7 days)
Now go to your TV
>> Turn the TV on then hit menu
>> Go to My apps menu
>> Select Netflix
>> Sign in with your username and password
>> Take note of the code
>> Go to your computer and login to netflix.com/activate and type in the code to activate.
>> Go back to the TV select finish to start the service
Important:
Make sure your TV is connected to the internet, either wired or wireless
Here are the three methods to connect wireless on your TV:
Scan and connect
>> Turn on the TV
>> Go to Menu
>> Go to Network settings
>> Select easy then scan for networks
>> Select and connect
Connect using WPS
Press the WPS button(Padlock with signal wave) on your TV`s side panel then on your router.
Note:
You only have two minutes before the router turn the WPS off
Add network manually
>> Go to Menu
>> Go to Network settings
>> Select manually add network
Type and select the appropriate settings:
SSID: Name or the Wireless network
Security: Either the WEP, WPA, WPA2 or WPA+WPA2
Passphrase/Passkey: Type in the password
Wait for a prompt that the TV is connected to the internet.
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