Electrolux Pronto 2-In-1 Stick/Hand Vacuum - Cayenne Logo
Posted on Jul 29, 2009
Answered by a Fixya Expert

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Not charging. Lights up momentarily, then goes out

I've been having the same problem where when I plug it in, the blue charging light momentarily goes on, maybe for a maximum of 5 seconds, then goes out.

Do I need a new battery?

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  • Posted on Aug 15, 2009
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I have the same problem with 3 of my vacuums, fixed it by using my rc charger.

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  • Posted on Jul 29, 2009
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Sounds like it. How long have you had the vacuum? That's one of the draw backs of wireless vacuums. On top of providing less than adequate suction, the batteries have poor life spans. I suggest you go back to where you purchased it from and see if they can help you with a new battery

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When I plug it in to charge the blue charging light comes on for 2 or 3 minutes then goes out and charging stops. Have I blown the charger by constantly leaving it plugged in? Please help!

Hi Alvina, it's Jack at Dyson.

DC59 will display a blue indicator light at the base of the hand grip while the machine is taking in power. The light will go out when the machine is fully charged. DC59 will take 3.5 hours to charge fully when the charge is completely depleted, but it will take less time than this if there is still some charge remaining on the battery after use.

Please note, the machine's intelligent control software is designed to ensure the battery only takes in enough power to recharge, and to keep itself topped up. It's safe to leave the machine connected to the charger at all times when not in use - the machine is designed to be stored in this way, so it's always ready to go when you need it.

From the information you've provided, I'm not clear on whether or not you're finding your DC59 works as normal once the blue charging light goes out, or whether it's not working at all. To make sure everything is correct, please get in touch with our experts directly. We'll be happy to talk you through some simple diagnostic checks when you have your machine easily to hand.

You can reach the Dyson Customer Helpline by calling 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

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No, not worn out batteries.
For my experience, if the batteries were worn, they would charge with the blue led being on and after that, the vacuum wouldn't hold his charge. just that.
This is a different problem. Check the contacts between the charging station and the vacuum, mines got bent a bit and stopped making contact. This has happened twice and just fixed it about 30 min ago. That is why the led first lights and then goes off, there was just a brief contact between them.
Nice vacuum, very powerful and handy but maybe it is just poorly made as it is engineered in Sweden but built in China.
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How do I know if it is charging

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