Dc44 animal keeps cutting out after little amount of use, always in charging dock maybe battery use by date is up only a little over 1 yr old

Here is how i fixed my Dyson dc44 not charging, it turned out to be easy, but i went through checking everything else on the way to find a simple fault and fix

Hi there, it's Jack at Dyson.

I'm sorry to hear about the difficulty you've experienced with your DC44 Animal. In order to diagnose the cause of the issue and determine the correct resolution, we'd need to take you through some quick troubleshooting checks when you have your machine to hand.

When you have a moment, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a replacement part is needed, we can also confirm if this is covered under our 2-year parts and labour guarantee.

Here is how i fixed my Dyson dc44 not charging, it turned out to be easy, but i went through checking everything else on the way to find a simple fault and fix

The battery falls slightly loose, so you have to fasten it securely to the body of the vacuum. I learned this from another user here on Fixya. He uses electric tape. I used one of those rubber bracelets that kids wear. Worked perfectly!

Hi Kimberly, it's Jack at Dyson.

If your DC44 doesn't seem to be working correctly, our experts would be happy to help diagnose the cause of the issue with some troubleshooting checks.

When you have your machine fully charged and easily to hand, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi Emma, it's Jack at Dyson.

I'm sorry to hear your DC44 Animal doesn't seem to be working correctly. If the green LED indicator on the machine lights up, but the machine itself doesn't run, this suggests the battery is flat. It could mean that it's not recharging correctly when connected to the docking station.

It would be worth temporarily disconnecting and removing the charger cord from the docking station and plugging it directly into the machine - the machine should recharge fully within 3.5 hours. If the machine then works as normal the charger cord may not have been corrected fitted to the docking station.

If you'd like further advice from our experts after you've given this a try, please call the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Hi Debbie,

I am sorry to hear you are having difficulty with your DC44. Please be assured we are happy to help. We have found we can resolve most issues right over the phone with simple trouble shooting. Please call our Helpline to speak with an expert.

US - 1-866-693-9766 or UK - 0800 298 0298

Best wishes,

Jessica

Hi there, it's Jack at Dyson.

The issues with your DC44 Animal sound unusual, and we'd like to take some further details. If a replacement part is needed, we can also confirm if your machine is within our 2-year warranty period.

When your machine is fully charged and easily to hand, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Our experts will be happy to run you through some quick diagnostic checks to help determine the best course of action.

Hi Darren, it's Jack at Dyson.

I'm sorry to hear you're having difficulty recharging your DC44 Animal. It should charge from flat within 5.5 hours when connected to the charger assembly, or placed in the docking station, as shown in the video above.

The charge light will turn off once the battery is fully charged. If it seems to be shutting off prematurely, we would need to take you through some quick diagnostic checks when you have the machine to hand. This will help us confirm what may be needed to resolve the issue.

Please give the Dyson customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA), to speak directly with our team of experts.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

This doesn't address the intermittent power cut offs...power cuts off intermittently and you have to keep recycling the power 'trigger' to get it to work...total PIA