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Dc44 animal keeps cutting out after little amount of use, always in charging dock maybe battery use by date is up only a little over 1 yr old

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You shouldn't leave the battery on charge all the time. Only charge when it needs it. You have most likely exhausted the battery life.

Posted on Sep 07, 2017

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askdyson

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Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: I have a dyson animal dc44 it doesn't seem to be charging I have bought another battery but still making the same noise that the battery is dead and motor won't start :-( thanks Helen

    Hi Helen, it's Allan at Dyson.

    I am sorry for the delay in contacting you.

    If this isn't a power issue, then I would suggest it is an issue with the main body. This would be better discussed with an agent over the phone as they can run through diagnostics with you.

    Please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.

    I'm sorry I couldn't be of any help directly and I apologise again for the lateness of the reply.

    All the best,

    Allan

    Posted on Jan 12, 2016

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    william

    • 1 Answer

    SOURCE: Dyson dc44 animal when you connect the charger it charges for about 30 seconds then the light goes out and it will then run for only about 10 seconds

    It's only a few months old though! And I have lost the receipt. Looks like I'll be buying a new one, thanks though.

    Posted on May 31, 2016

    bduxbury

    Brett Duxbury

    • 4290 Answers

    SOURCE: My Dyson DC44 animal has the MAX light on all of the time but it appears empty....any ideas?

    ring dyson for support it could be the micro particle filter is blocked up and needs cleaning.
    Dyson have really good support
    http://www.dyson.com.au/support/dc44/dc44-animal-bu/maintaining-your-dyson-machine/wash-the-filters

    Posted on Sep 10, 2016

    mccluskey1

    NOEL

    • 8546 Answers

    SOURCE: Can I leave the battery charger plugged in to my Dyson DC44 animal after the battery is fully charged

    i take mine off the charger just for safety seasons dont like leaving things plugged in after its charged.

    Posted on Dec 07, 2016

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    Hi Debbie,

    I am sorry to hear you are having difficulty with your DC44. Please be assured we are happy to help. We have found we can resolve most issues right over the phone with simple trouble shooting. Please call our Helpline to speak with an expert.

    US - 1-866-693-9766 or UK - 0800 298 0298

    Best wishes,

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    Hi there, it's Jack at Dyson.

    The issues with your DC44 Animal sound unusual, and we'd like to take some further details. If a replacement part is needed, we can also confirm if your machine is within our 2-year warranty period.

    When your machine is fully charged and easily to hand, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Our experts will be happy to run you through some quick diagnostic checks to help determine the best course of action.

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    Hi Darren, it's Jack at Dyson.

    I'm sorry to hear you're having difficulty recharging your DC44 Animal. It should charge from flat within 5.5 hours when connected to the charger assembly, or placed in the docking station, as shown in the video above.

    The charge light will turn off once the battery is fully charged. If it seems to be shutting off prematurely, we would need to take you through some quick diagnostic checks when you have the machine to hand. This will help us confirm what may be needed to resolve the issue.

    Please give the Dyson customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA), to speak directly with our team of experts.

    Best wishes,

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    Dyson Online Customer Support
    www.dyson.com

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