I have Thomson TopUp Tv box which only plays for a while then freezes. I switch it all off, then on again and then the same thing happens.

try going to menu > set-up > box settings and then change the TV Guide type to the Freeview 8 day guide.

Try a Video cleaner, and go to "Thomson" website.

Sounds to me like your hard drive is full. Do you use the topup tv part of the box? If not, deselect all the topup tv channels. This will free up a significant amount of drive. Failing that, you'll have to delete some of your programs, sorry!
To deselect topup tv channels;
Go into the menu option, Customise Top Up TV Anytime, and de-activate all the selected channels

The problem your describing can be contributed to your cable box. Depending on your cable company there are times when the box has trouble translating the signal to the tv. You tv is operating normally. Suggest to the cable company to switch your box.

Just got off the phone to TopUp TV and they knew how to sort this out.

Follow these steps

1. Turn on unit and press menu

2. choose set-up

3. then choose Help

4. On the help screen type the number 1397 on your remote - This will take you to an Engineer set-up screen.

5. Scroll down to option 7 (disable library video window) and toggle this option to "YES"

navigate back to your programs and delete the recording that was giving you the problem.

get a new TV :)

have you connected the small cable at the back?

Hi! This is not a great solution and a bit long winded, but aimed at those who've lost the receipt! Start by recording a new programme - the box should still record. Now the corrupt recording is not the first one in the library. When you press library now, all appears to be well. You can find which is the corrupt recording by scrolling down slowly. The corrupt one should be the one with no thumbnail picture (plus it'll be the one that freezes the box up again!). Restart the box agan and press library. If you have recordings before the corrupt one you should be able to scroll very quickly past it and delete them now. Now the corrupt programme is at the bottom of the library list - you can't delete it but at least you can avoid it now...

Like I said far from ideal, but it works on mine. Still no word from Thomson. Hope this helps.

this recorder is constantly getting bad reviews, I think it is unfair because mine does the job, however this problem occured heres what you do.
turn off at the mains and wait 20secs turn back on and hold the standby button untill a light appears.
in sequence up down left right menu ok press the buttons on the front of the box wait 60 seconds and the normal red light will appear turn on box and there you go.
Good Luck further issues visit www.topuptv.com WARNING- doing this procedure will swipe your library but i think it is the only solution

If you have a Thomson DT16300, here's a handy fix that address freeze ups, lack of reception and problems on your Hard Disk:

goto MENU screen
goto SETUP screen
goto HELP screen
At HELP screen, Enter 1397 - this accesses the engineer panel - you can reformat the HDD in this menu - you will lose all recorded programmes and planned recordings but it clears locked or corrupted files

OR - at the HELP screen, press the GREEN button

On the lower half of the screen youwill see 3 options:

Blue - Reformat HDD - clears all the memory/HDD - useful if you have a corrupted file - you will lose all recorded programmes though

Red - reset the whole box to factory settings - good if you have a locked box or reception problems or cannto scan for new channels. It goes back to when you bought the box, so you will have to input favourites and planned recordings again

Yellow - Software revert - allows you to go back to the previous software driver - you may lose new functions, but you can always restore it back again using the same feature