It sounds like it needs service,service is taking lower unit apart cleaning and regrease with special kango grease, if unit was serviced recently or not used much, grease could be real old and dry,sometimes you have to warm up unit before they start hitting correctly,,also if used a lot could be dirt build up,inside bit holder.remove bit holder clean out dirt regrease with heavy bearing grease,just grease the lower part,not very much grease is needed
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