https://everestref.com/file-downloads/service-manual/001_Upright-Reach-Ins-Service-Manual.pdf
Everest Parts Distributor Heritage Parts
https://www.cdrestaurantequipment.com/media/pdf/everest-refrigeration/esgr2-manual.pdf
800 444 6285 number to the service department. Just how much time you want to spend delving into the service manual (selecting the section you are interested in from the contents page near the beginnning) might help during that call. Particularly if you have looked at Diagnostics and any troubleshooting in the user manual. You could confirm it would reset the fridge if you left it unplugged for a couple of hours.
If you unplugged the unit and left it unplugged for 2 hours, the capacitors should drain of charge. That should reset it. That said, I look at the contents page in the service manual above, look at Diagnostics, and probably end up going to section 7.3. The third link above is to a brief users manual.
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Hello - Could it possibly be HI? Typically error code HI indicates that the unit has detected high temperature in freezer. Try setting the unit to a lower setting. Generally the factory setting is 0 for the freezer temperature and 37 for the fresh food temperature.
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