My tv has several apps. but not Amazon Prime
SOURCE: How do I download amazon prime app on my cellphone?
go to the google play store and download the app.
SOURCE: Why does app on tv stop and have to load or it loses Prime altogether?
More than likely your router needs to be reset. Unplug the power to your wifi. Wait about 5 seconds. Plug back in. Wait for your router to go through all it's connections. Sometimes your bandwidth can be being taxed if all your phones and game consoles and whatever are all hitting your wifi. Hope this helps!
Please contact Amazon for this information we are not Amazon.
SOURCE: need to install an amazon app on my smart tv
Please contact Amazon for help with this install.
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