Dell 1720 lazer printer only printing solid black pages

Hi,

Remove the cartridges and clean the contacts ( electrical contacts - golden colored ) with a lint free cloth and re-install them back in the printer.

Try this and check if it prints the test page.

Regards,
Shawn

Hello

You have to check couple things in this case.

Ensure that the printer cover is closed.

1. Remove the toner cartridge.
   
2. Firmly shake it side-to-side and front-to-back several times to redistribute the toner.
   
3. Reinsert the toner cartridge, and continue printing.
   

Repeat this procedure multiple times until the print remains faded. When the print remains faded, replace the toner cartridge.

or
The imaging drum is approaching full and needs to be replaced. Order a new imaging drum.

Hi, Worn out print heads,causing the problem they needs to be replaced. Compare the cost of the new heads to the price of a new printer ,then make you decision.
Why not try a black & white laser printer for years of trouble free service.

A technique to improve print quality is to try and clean the cartridge nozzles. You may clean the cartridge by following the steps given below:

1. Go to the "Lexmark solution center." This can be done by clicking on "Start," go to "Programs" and Lexmark printer group. Click on the "Lexmark Solution center." Next click on the "Maintenance" Tab.
2. Select "Clean and Fix Horizontal streaks." Click on "Print". This will produce a printed page.

The colors that you should see here are black, yellow, magenta (a reddish purple) and cyan (a dark sky blue). You should notice the diagonal lines above and below the solid horizontal lines. These diagonal lines should be solid from left to right with no gaps.

If there are gaps in the lines or the print diminishes across the page, you should run the "Clean Print Nozzle" page a couple more times to try and clear it up. If you still have gaps at the top and bottom, you should "wick" the cartridges by following the steps given below:

1. Please open the "Solution center" again and go to the "Maintenance" Tab.
2. Select "Install color/black cartridge" and remove the cartridge or cartridges from the printer.
3. Get a damp paper towel.
4. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds.
5. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean.
6. Next dab the cartridge on the towel to make sure that the ink is flowing.
7. Snap the cartridges back into the printer.
8. On your computer, select "Old Cartridge install."
9. Repeat the "Clean Nozzle Page" one more time. If this fails to address the problem the entire procedure may need repeating.

Next, try this printer self-test by following the steps given below:
1. Power the printer off.
2. Press and hold the "Paper Feed" button.
3. While still holding the "Paper Feed" button, press and release the "Power" button. Continue holding the "Paper Feed" button.
4. When the printer starts pulling paper, release the "Paper Feed" button. It should print a test page at this point.
5. Power the printer off, as this test is continuous.

The self-test should at least print out a set of either a solid black or solid color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, please try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only a color cartridge installed (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed). If you find that either cartridge causes the self-test to fail, please let us know.

If the self-test prints, but has lines or smudges or other print quality issues, please let us know.

The toner might be bad, because the old cartridge is working fine.

I’m happy to help further over the phone at https://www.6ya.com/expert/eric_7148ad2a373711a3

Whenever I have a customer tell me their printer seems to be running slower, 9 times out of 10 its what they're trying to print...not the printer. Heres a couple of things to do and ask yourself. First I'd do a test print from the printer itself. Does it kick it right out? Then go to the printer folder on the computer, right click on the printer, go to properties..click print test page. Does that come out pretty quick? Okay if they seem relatively fast then its beginning to look like something other than the printer. Try printing the job that seems to run slow. Then try printing from a different program. Is there a difference in speed? The job that prints slow may have graphics or require more memory then it use to. Perhaps you changed the graphics content on the page and the printerr is taking more time to process it. Adding more memory to the printer can help that.

Did you make any software change to the printer about the same time you noticed the slow down?
Have you changed the font color in the computer to something other than black for that particular print job? I've seen monochrome (black and white) laser printers slow down because its trying to convert the job to say violet or some other color. Its a black text printer and apparently printing color confuses it ..lol My bet is..if you really sit down and think back...something changed in the content of what your printing thats taking it longer to process it. Hope this helps!

call dell..it under warranty..and their problems.
the printer is actually a LExmark

run a nozzle clean, perform the following steps:

1. Verify the All-In-One Printer 924 is powered on and connected to a computer.
2. Verify that the paper support (input tray) has clean, plain white paper loaded.
3. Press the Menu button.
4. Press the Down button until Mode: Maintenance appears on the LCD screen.
5. Press the Menu button.
   The Dell 924 Maintenance Menu appears on the LCD screen.
6. Press the Down button until Clean Cartridges appears on the LCD screen.
7. Press the Start button.
   The AIO 924 prints the cleaning page. This process cleans the ink cartridges and resolves many print quality issues.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe


I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

sounds lke your yellow nozzle not working properly...had same issue on lexmark printer, ended up geting this epson...learnt from my mistakes...perhaps it ran dry? or you left the yellow cartridge out longer than the rest....only you might know what happened

i was having these same exact problems then i looked at my old ink cartridge and saw that the blue tape was off and that i hadnt taken it off my new one i was trying to print with.!!!