Battery has failed, new unit on ebay for 20
Official advice and support for Dyson technology
SOURCE: I have a hand held Dyson model dc16 and it does
Hi there,
I'm sorry to hear you're having difficulties with your DC16. If you'd like to purchase a replacement battery, you can do so via our online store - visit www.dyson.com and click 'Spares'.
Alternatively, if you'd like to order over the phone, or if you'd prefer to consult one of our experts before making a purchase, please call us free on 08002980298 (UK), or 1866MYDYSON (US).
Kind regards,
Jack
Dyson Online Customer Support
Official advice and support for Dyson technology
SOURCE: Dyson DC16 intermittently shuts off like others have said.
Hi there,
I'm sorry to hear you're having difficulties with your DC16. In order to establish which component is at fault, we'll need to run through some troubleshooting over the phone with you. Please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) so we can help resolve this issue - please have the machine to hand when you call.
Best wishes,
Jack
Dyson Online Customer Support
SOURCE: My dyson shuts off after just a few seconds of run time.
This is (unfortunately) common with DC16 --- check to see if the red lights flash when it stops -- this is the "no filter" warning shut off. I have been living with this problem for about 3 years. Fix: remove the main filter (blue flexible plastic thing) -- note the small cylindrical metal magnet near the bottom --- it is not close enough to the sensor (sensor is buried in plastic body) . Try folding some paper and wedge it behind the filter to force the magnet closer to the sensor -- this can be done but required a bit of patience.
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