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Patricia Irwin Posted on Apr 13, 2017

My Kindle Fire HD is frozen. It says that there is 96% battery. I don't know if I'm supposed to disconnect the battery (which I cannot access) or what. Help!

  • Repairlass1989 Oct 22, 2019

    Try and hold power button and both volume button till u see it go off and come back when back on let go off all the buttons it should be back to normal

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5 Related Answers

A

Anonymous

  • Posted on Dec 30, 2011

SOURCE: Don't know to use my new kindle

There are many user guides and manuals available for download on the Kindle Documentation Page on Amazon's website. This is probably the best place to start and should have the most information about all models.

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TechyDrood

Justin

  • 2072 Answers
  • Posted on Dec 08, 2013

SOURCE: trying to connect kindle fire to wifi TheGriswalds has come up but do not have password help

Ask someone for the password, or if this is your router then you may need to factory reset the router and setup a new password

pentaquarkz

Ric Shanahan

  • 48 Answers
  • Posted on Oct 22, 2014

SOURCE: sound not working on kindle fire hd

Reset to factory defaults. You will need to register again and set up your Wi-Fi.

greno1

  • 11 Answers
  • Posted on Dec 28, 2014

SOURCE: Our Kindle Fire HD is locked up, how can we unfreeze? we have already tried powering off

"Performing a hard reset on your Kindle Fire may resolve intermittent issues like a frozen screen, battery issues or trouble downloading content to your Kindle Fire. Allow your Kindle Fire to charge for approximately 30 minutes, then try the following steps.
To perform a hard reset on your Kindle Fire, press and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle Fire.
If your Kindle Fire is still unresponsive, try charging your Kindle Fire before trying to reset the device again." from here. Hope this helps, good luck.

Jimmyboy50

Jim Spalten

  • 102 Answers
  • Posted on May 04, 2015

SOURCE: bought used kindle and can't register it

Easy. Go to help screens there is a deregister the device. Hopefully wasn't password protected. Re register with new name. Or after that go to factory reset. Boo yah.

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Patricia, Using the power switch, you can forcibly reset your Kindle device. This reset will shut down the Kindle without accessing the shutdown command from within the Kindle's operating system, a particularly useful tool when dealing with a frozen Kindle. To initiate a hard shutdown, Kindle disconnect from its charger, slide and hold the power switch for about 20 seconds. This will force the Kindle to shut down, now it can be restarted normally.
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Our Kindle Fire HD is locked up, how can we unfreeze? we have already tried powering off

"Performing a hard reset on your Kindle Fire may resolve intermittent issues like a frozen screen, battery issues or trouble downloading content to your Kindle Fire. Allow your Kindle Fire to charge for approximately 30 minutes, then try the following steps.
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How can i turn off my kindle fire? it seems to be frozen

I assume you've tried holding in the power button for 30 seconds?
Leave your Kindle on until the battery dies and then recharge it.
Failing that, contact Amazon - they replaced mine immediately and without quibble.
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