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Dyson animal we have has a problem. It runs for 30 seconds then cuts out,later we try again, same thing.I've taken the collector bin off and it works fine, when I re-connect the bin...cuts out again ?
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I previously answered your question suggesting the battery might be the cause of it cutting out, but here you've indicated that it cuts out and you can continue to use it if you reset the trigger switch. This may still be a battery issue, but could also be caused by a heat or pressure sensor if there are safety systems in place to prevent damage. I don't have a manual on hand, so definitely check yours and see in the troubleshooting section if there is anything similar to what you are experiencing and what the suggested fix is. Failing that, you may need to contact Dyson directly for more help.
It you have the ball. Look on the side and you will see two small cut outs. Just screw it off and you will see the filter also there one on top of the The trash Collector. If you have the older model. Remove the trash collector and pop up the flat base under it. Wash the filters with warm water and let dry for 24 hours.
I can confirm that the air you've noticed blowing out of the cleaner is simply the HEPA-filtered exhaust air being expelled back into the room. It's a feature of the cleaner's design, and is nothing to be concerned about.
If you have any further questions about using or maintaining your Dyson cleaner, please get in touch with us directly - you can call us free on 08002980298 (UK), or 1866MYDYSON (US). Alternatively, for step-by-step maintenance and troubleshooting guides, visit www.dyson.com, and click on 'Support'.
Sorry to hear you're having difficulties with your DC14. Like most Dyson cleaners, your DC14 is equipped with a safety device which shuts off the cleaner if it starts to overheat. This is often due to a blockage, or because the filters need a wash. The easiest way to check for and remove any blockages is to follow the steps shown in our online guide: http://www.dyson.co.uk/support/help.asp?article=626&product=DC14-ANIMAL
Hopefully this should resolve your issue. However, if you've followed these steps and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week. One of our experts will be happy to run through some troubleshooting over the phone with you and recommend the best course of action.
From what you've described, it sounds as though you may need to wash the filter. This video guide from the Support section of our website shows the correct way to do this:
Although you've found no blockages, it's definitely worth checking again to ensure nothing has been missed. This simple step-by-step walkthrough shows all the areas you should inspect:
If you've followed these steps and are still experiencing difficulties, please get in touch with us free on 1866MYDYSON, or email [email protected]. One of our experts will run through some troubleshooting over the phone, and provide the assistance you need.
i had a similar thing happen and just got off the phone with dyson. there is a resettable switch on the handle. they told me to start the vacuum in the upright position, put it in the non upright position, then push and hold in the beater bar switch which is located next to the on/off button for 10 seconds and the beater bar should start to function once again
HI,
IS THE BASE OF THE WASTE BIN ATTACHED OR HAS IT SNAPPED OFF?THE BASE OF THE WASTE BIN JUST CLIPS BACK ON THE ONE END SO THAT IT CAN SWING.IF HOWEVER THE BASE IS ATTACHED BUT WONT STAY SHUT OR LOCK THEN ITS POSSIBLE THE LATCH INSIDE THE CYCLONE HAS SNAPPED OFF.IF ANY " DIRT CHEAP " ( EXCUSE THE PUNN )SPARE PARTS AR REQUIRED THEN PLEASE FEEL FREE TO EMAIL ME DIRECT: [email protected]
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