Not really. These mark indicate a good clean carpet and go away when step on. You can reduce the amount of suction with the window suction control. It's located just below the handle. This will help with less marks on the carpet but will not take it away completely. Some people like these rack marks on the carpet.
The vacuum is working fine- you have the brush setting set to low- raise it up to carpet, it seems to be set for hard floor or tile.
SOURCE: I have a light weight shark navigator vacuum it just stopped working help
Unfortunately these where designed to fail. I owned one, I could take it apart and clean everything and make it work again, eventually it stopped working completely tho
Two things make carpet vacing easier. First is the floor piece. It should be a smooth slight rounded shaped piece with just a small line of bristles or none at all. Second is mostly for area rugs is to open the suction vent usually located near the handle. That allows some air in which takes suction away from the floor piece allowing it to slide on the rug rather than drag it around.
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