Shark Navigator cordless Freestyle vacuum. Dirt and dust collecting in the spine of vacuum and in the hepa filter cup instead of normal dust bin.

Hello, this is Ava with Think Crucial.

If the dust cup is too full, there is no space for the dirt to go when you are vacuuming. To fix this, remove the dust cup and empty the it.

If your vacuum is still not picking up dirt after emptying the dust cup, there may be something blocking the airway. There are two places where you can check for a blockage: the dust cup air duct and the intake opening behind the brush roll. To check for a blockage in the dust cup air duct stand the vacuum upright and remove the dust cup. Now you can disconnect the super stretch hose and check for clogs in the air duct behind the dust cup. If that is not the case, to check for a clog near the roller brush lay the vacuum down. Next check the opening behind the brush roll for clogs. If there is debris, clean the opening with scissors, carefully cutting away any debris.

Uncleaned filters may also the reason why your vacuum has lost suction. To clean the foam and felt filters, remove the dust cup and pull out the two filters that are on the top of the motor base. Rinse the filters with lukewarm water until the water is running clear. Let the filters dry fully before putting them back into the vacuum.

If your vacuum is still not picking up dirt, you may need to replace it.
Unfortunately, if none of the other solutions worked, your motor is going bad. Most of the time a new motor costs as much as the vacuum itself and it is not easy to replace the motor. It may be time for a new vacuum.

ou can purchase a wide variety of high quality Shark replacement parts for your Shark vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=shark+navigator

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Hello, this is Ava with Think Crucial.

It seems that there may be something blocking the airway. To fix this, please make sure to unplugged the unit from the power before performing this.

There are two places where you can check for a blockage: the dust cup air duct and the intake opening behind the brush roll. To check for a blockage in the dust cup air duct stand the vacuum upright and remove the dust cup. Now you can disconnect the super stretch hose and check for clogs in the air duct behind the dust cup. If that is not the case, to check for a clog near the roller brush lay the vacuum down. Next check the opening behind the brush roll for clogs. If there is debris, clean the opening with scissors, carefully cutting away any debris.

If the dust cup is too full, there is no space for the dirt to go when you are vacuuming. To fix this, remove the dust cup and empty the it. If your vacuum is still not picking up dirt after emptying the dust cup, keep reading for other options to fix the suction.

If both your foam filter and felt filter have not been cleaned in the past month, this may be why your vacuum has lost suction. To clean the foam and felt filters, remove the dust cup and pull out the two filters that are on the top of the motor base. Rinse the filters with lukewarm water until the water is running clear. Let the filters dry fully before putting them back into the vacuum. If your vacuum is still not picking up dirt, you may need to replace it.

If none of the other solutions worked, your motor may be bad. You would need to check with Shark about this.

If your need to replace your Shark parts such as filter, belts or hose, you can also order replacement parts directly to us. You can check our online store in this link: http://www.thinkcrucial.com/search?type=product&q=shark

As a special offer here is an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Hi, it's Allie from Crucial Vacuum!

Your Shark Navigator Freestyle Cordless unit has a flexible air hose located on the floor base of your unit, which allows the air flow and picked up dust to travel from the floor through to the canister.

Accumulated hair strands and debris may cause this hose to be clogged, the dustcup inlet to be blocked or the brushroll to not run properly. Start with turning off your vacuum. Press the release button on the back of your unit's main body and remove the motorized brush. To reach and clear the air hose, flip back the connector to straighten the air passage and remove all debris or blockage found.

You can purchase direct your replacement filters from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/shark.html

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.


Alejandra (Allie) Sepulveda-Rivera
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Hi, it's Allie from Crucial Vacuum.

Loss of suction into the dust cup may be caused by either the dust cup filters or the motorized brush.

After unplugging your unit, press the release button on the back of of the unit and remove the roller brush. To make sure there is no blockage in the air hose, flip back your unit and remove any debris clogged inside the hose. With a pair of scissors, carefully cut any hair strands or debris tangled in the roller brush. Make sure you do not cut or damage the bristles. Make sure there is no clog inside the air duct at the bottom of the unit. Re-install the brushroll by clicking it into place. If the problem still persists, you may need to check your unit's filters.

Check you filters by first removing the dust cup and then removing the foam filter and rise under lukewarm water until the water runs clean. Do not use soap. Squeeze the excess water off the filter and allow it to air dry for 24 hours before use. Washable filters are recommended to be washed after every 2 to 4 uses and replaced every 3 to 6 months.

You can purchase direct your replacement filter from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Alejandra (Allie) Sepulveda-Rivera
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

I have had 2 Shark Cordless Freestyle vacuums. The first one, when it was fully charged, the blue light would glow softly. The newest one has a flashing blue light that you can see from outer space. Light is supposed to keep flashing even when it is fully charged. Very annoyed that they changed this feature.

There's also a screen in the dust cup(where everything goes) mine was clogged there, just scraped the dust off it. And it stopped venting out the side.

Hello, this is Ava with Think Crucial.

If the dust cup is too full, there is no space for the dirt to go when you are vacuuming. To fix this, remove the dust cup and empty the it. If your vacuum is still not picking up dirt after emptying the dust cup, there may be something blocking the airway. There are two places where you can check for a blockage: the dust cup air duct and the intake opening behind the brush roll. To check for a blockage in the dust cup air duct stand the vacuum upright and remove the dust cup. Now you can disconnect the super stretch hose and check for clogs in the air duct behind the dust cup. If that is not the case, to check for a clog near the roller brush lay the vacuum down. Next check the opening behind the brush roll for clogs. If there is debris, clean the opening with scissors, carefully cutting away any debris.

Uncleaned filters may also the reason why your vacuum has lost suction. To clean the foam and felt filters, remove the dust cup and pull out the two filters that are on the top of the motor base. Rinse the filters with lukewarm water until the water is running clear. Let the filters dry fully before putting them back into the vacuum. If your vacuum is still not picking up dirt, you may need to replace it.
Unfortunately, if none of the other solutions worked, your motor is going bad. Most of the time a new motor costs as much as the vacuum itself and it is not easy to replace the motor. It may be time for a new vacuum.

You can purchase a wide variety of high quality Shark replacement parts for your Shark Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=shark

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

The canister has a filter as well. It needs to be replaced or cleaned. A damaged canister filter will feed dirt into the HEPA filter. (and the motor)
An improperly installed filter can allow dirt to bypass the canister filter and collect in the HEPA filter.
I suggest a new canister filter and then clean it carefully every week.
Here is a list of the filters for your vacuum.

This has a simple solution IF you have a air compressor with a high pressure nozzle. Outside the house, first remove the Dust bin completely and lay the unit down with the dust bin area up. now start blowing the nozzle at the hepa filter, Alot of dust will come out. Now start to rotate the filter while blowing the dust out. The filter will move one way easier, When there is no more dust reinstall the dustbin and check the suction and the rotation of the filter.
Tony