I bought a 16 gb touch pmp from china and it will not play music

I HAVE A MP4/ MP5 PMP AND I DON'T KNOW HOW TO PUT MUSIC ON IT OR VIDEO EITHER CAN YOU HELP ME THANK U

powercycle the device by pulling the battery out then put it back in. If it won't turn on, try a known good battery then check again. If it works, battery needs replacement

hello my name is jazmine nd i dont no how to put music on it can we help each other out

you dont give me enough information

try pressing the reset button(pinhole) at the right side of it using a pin

I have no Problem with mine. Just read the manual and play around with it. Mine fast forward and rewind @ 2x, 4x, 8x, 16x, and 32x time the speed. I have no problem putting in folders in the record folder with the manufactured software it cam with. I even can hold up to 12 movies on it. The Micro sd slot holds up to 8 gb making this mp4 player a 16 gb player. All I can say play around with it more. A problem is the touch screen can be too sensitive but that is a miner problem for me. I just softly touch the screen. It can pause and stop. Hold three second to make it stop. tap fast forward to go to the next videos or movie in folder. If hold for three second the fast forward or the rewind you get the time speeds each time you hold for three second. To me it is a Good Mp4 and Mp3 player for the price I paid. With the micro sd in it making it 16 gb, I can hold 12 movies, 8,000 songs, 700 pictures, and have 9 text in the ebook: This is what I have on Mine. Just learn more by playing around more with it.

I think it is due to the unsuitable video format,
You can change another kind of,
Video Download Studio can do you a favor about this.
get a free trial from http://www.downloadvideos-convert.com/download-videos-music
hope it can help you more or less!

Make sure the files are in the correct format

i have a china made pmp,only showing welcome menu then hang or standby on same..

my chinese mp4 player hang on the first screen. please help