How to turn-off chime of elgin Westminster chime wall clock with pendulum?

probably find that the clock has it's own aa battery
the pendulum has it's own aa battery and the chimes have 2 aa batteries

without seeing the clock .....are you sure it isn't something as simple as the hands ( arms) detaching from the centre spindle which continues to turn but without the hands. Alternatively have the hands become stuck on something on the clock face or become intertwined themselves ? Very simplistic but all I have to offer...

I have same exact problem, did you ever find an answer?

I'm afraid you have to visit clock repair shop, as without close inspection it is not possible to say what's wrong with your clock.

I have a clock with a pendulum and it has two batteries, one for the clock and one for the pendulum.

Perhaps your is the same?

Press the red button at the back and go through all the hourly chimes until you get to the next chime due i.e. if its 3.15 whebn your doing this, only go through the chimes until 3 o'clock and no further. Then turn the hands clockwise ONLY never anticlockwide and she should be fine.

IF I GATHER CORRECTLY , YOUR CLOCK HAS TWO BATTERIES, ONE AT BASE AND ANOTHER ON THE BACK OF THE UNIT. THE ONE ON THE BACK OF THE UNIT IS RESPONSIBLE FOR CLOCK'S FUNCTIONALITY AND I THINK THE BATTERY AT BASE IS FOR THE ROTATING BALLS ( PENDULUM ). SO OPEN UP THE BACK IF YOU HAVE NOT DONE SO, AND REPLACE THE BATTERY. CAREFULLY THOUH AS THERE RE TWO SCREWS ON TOP AND A SNAP AT CENTER BOTTOM WHICH YOU COULD EASILY BREAK IF YOU DO NOT DO IT WITH CARE. OPEN UP THE SCREWS FIRST AND GENTLY USING A SCREW DRIVER PUSH BACK ON THE SNAP HOLE TO FORCE IT UPWARDS AND INWARDS. IF NONE OF THIS MAKES SENSE THEN WE ARE LOOKING AT TWO DIFFERENT CLOCKS.

HOPE THIS HELPS.

I'm not positive about this, but I seem to recall that these type of clocks have two "silence levers" on the movement. These levers are located at the upper left and upper right corners of the movement as you face the movement from the back. The movement back panel has to be removed if it has one.

If the levers are pushed toward the chime rods, they will silence the hour or musical chime, depending on which one it is. I believe the silence levers are supposed to be moved away from the chime rods so the rods can retract and then strike the chime bars.