download Microsoft Debugging tool
herejust select the version of your computer (OS and if it is 32bit or 64)
install it.
then check this link on how to use the windows debugging tool
click here-------------------
Every time that there is a blue screen error or a stop error, windows generates a dump file that has the details about the crash error. the dump file is located in this folder
C:\windows\minidump
you have to run the debugger, click on file, select ran deugger for crash error then after that browse to that folder and lod the minidump file.
in order for you to fully understand how to user the windows debugger, you have to read the link that i posted above.
the result of debugging will give you a detailed analysis on the problem, it could be driver issue, or the device or the OS itself
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