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y fixing the virus the guy probably got your laptop back to factory settings and the driver for your Canon is lost. Reinstall the camera software to your laptop and it should work again.
If the laptop is not charging the battery, I would suggest to download and install the BIOS update at www.support.dell.com (if you have at least 20% battery charge) If this fix wont resolve the issue, i apologize but the motherboard needs to be replaced. Hope this helps
Try removing it with Spy Bot, if it does not work you may have to reinstall the system after backing up your data, that is the only efficient way when the computer is really infected.
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