I cleaned the brush head to my Dyson 24 and all was well but now the brush roller does not spin. Have pushed reset button several times. Can feel it vibrate but not engage.

The Dyson V6 has an electric motor in the power head. The battery is in the handle unit. So power has to get from the battery head unit down to the motor at the floor roller brush. The way they do this is to send the power around the plastic debris cup that you empty, and then into the connector for the tube and out the bottom of the tube to the roller brush motor. Your problem is probably that there is a lost contact along the way. Try plugging the roller brush directly into the head unit leaving the tube out and see if it is intermittent or if it runs fine. In that case the problem is one of the contacts associated with the down tube. If the roller brush is intermittent even when plugged directly into the head unit, then the problem may be the connection associated with the debris cup. remove the cup and make sure the contacts are clean. Hope this helps. G

Hi, it's Jim from Crucial Vacuum!

One of the main reasons most brush rollers begin to get jammed and eventually not turn would be due to a clog. Turn off the vacuum and flip it on its side. Is there any noticeable debris,such as hair or large carpet fibers? If you're looking to clean out your brush roll do the following. For the DC50 there should be a red button below the vacuum and just above the brush roll. Push this red button, this will allow the brush roller to be removed. On the brush roller itself you'll notice two more similar looking red switches. Flip these up allowing you to remove the top of the roller and gain access for cleaning. Clear out any debris and try rotating the brush roll once around to see what else may fall loose. Take note of how the bristles look too. Are they worn down and loose? If so it may be time to change your roller.

This handy video may further help in troubleshooting your Dyson.
https://www.youtube.com/watch?v=HpWk5trjvO4

Another item to check would be your vacuums belt. If this is loose as well it can affect your vacuums brush roll. Both are simple and easy fixes and can be done in just a few minutes.

Should you need any replacement parts for your Dyson in the future please feel free to order direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

Check out our lineup of Dyson replacement parts at the below link.

http://www.crucialvacuum.com/dyson-vacuum-parts.html

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jim Thompson
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

IT COULD BE STICKING TRY WD 4O OIL EACH SIDE OF ROLLER

When you removed the brush roller dod you examine the end of the actual roller that is opposite from the removal opening. There is a gear that the roller fits over that may have gotten stripped when it became tangled. Check that the gear has not rounded off and look inside the roller bar to see if the area where the gear fits into may have gotten stripped as well. You might try to operate the vacuum without the roller brush installed for a few seconds just to see if the gear turns. When I say gear, it is actually a somall "post" about 1-2" long that the roller brush fits over. Hope this helps!

If you've had the brush out to clean it you need to re-set the trip switch which is a red button at the right side of the brush simply press it in till it clicks.

Hello,

When a Dyson DC07 makes this horrible grinding noise, it can only mean one of three things.

The Dyson DC07 uprights use a clutch mechanism to control the brush spinning when you change the floor / carpet switch. When you hear this grinding noise, it's actually the clutch slipping because it can not spin the roller brush. Most other uprights use a belt to spin the roller brush, and if something is stuck in the roller brush it will cause the belt to break. Dyson's however will make that awful grinding noise rather then breaking the belt, and will only make that noise if the roller brush can not spin.

When you hear this noise on a Dyson, it can only be 1 of 3 things. Either your clutch mechanism itself has gone bad, or the roller brush itself was not properly put back into the vacuum, or the brush itself has gone bad.

I'll be happy to walk you through step by step on how to diagnosis this problem and find out which one of these two parts is bad on your vacuum.

Step 1. Make sure the vacuum is unplugged. Then turn the vacuum upside down so that the brushes are facing up. It's easiest if you put the head of the vacuum on top of a bench, or counter top. This is how the vacuum should look:


Step 2. You see on the bottom of the vacuum 3 plastic screws that are usually the same color as the vacuum cleaner. If you're vacuum is purple, the screws will also be purple. Use a flat head screwdriver, and turn each of the 3 screws a half of a turn, counter clockwise to loosen then. After each screw has been turned (you don't need to remove the completely, just a half of a turn is all), simply pull upwards on the bottom plate to remove it.



Step 3. You should now be able to see the roller brush exposed. You'll now need to remove the roller brush. This will take some patience, and some work in order to get this brush out of the vacuum. There is a special tool that has been designed to help you get the brush out easier. I would try getting the brush out first before buying this special tool. The easiest way is to use a flat head screw driver and pry the belt up while pulling up and out on the brush. With some patience and some maneuvering, you'll be able to get the brush out of the vacuum. Here's where you should put the flat head screw driver on the brush:


Step 4. Once you get the belt out of the vacuum cleaner, it's time to test it. Use your finger tips to hold just the end caps on the very end of the roller brush. While holding just the end caps, use your thumbs to try and spin the roller brush. Does the brush spin freely? It should rotate completely several times on each spin. If the brush doesn't spin, or you feel some kind of resistance to the brush spinning, then this indicates that your roller brush has gone bad. Here's a picture of how to test the brush:


If the roller brush went bad, then you'll need to purchase a new one. Here's a direct link to the roller brush your machine uses on our website GoVacuum:
http://www.govacuum.com/dysondc07.html


If the brush however was able to spin freely, and it spun multiple times, this indicates that most likely the brush was not put back in properly, or it could be a little more serious of problem in the clutch itself has gone bad. The clutch replacement repair is a much longer, more challenging repair to do. There is a very helpful video on how to replace the clutch below so that you may follow step by step instructions on how to change it. It was really helpful for me the first time I did this repair.

I think more likely however it's probably that the brush was not put back in properly, and this caused the brushes not to be able to spin, which would cause the clutch to make that horrible noise. Make sure that the roller brush is pictured like the brush above, you may also want to make sure that the bottom plate is put on correctly, this could also prevent the brush from spinning:

Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:



Here's another picture, that is the RIGHT way to install the soleplate:






If you need to replace the clutch, here's a direct link to the clutch your Dyson DC07 uses on our website:
http://www.govacuum.com/dydcclasfore.html

Here's the video on how to replace the clutch:


When you hear that grinding noise, it can only be one of these three problems. This clutch mechanism was so problematic that Dyson removed it on the second series of the DC07 models. I hope that this repair was helpful in diagnosing your problem. If you have any questions about the diagnosing, or the clutch change, please feel free to use the Clarification Request form here on the Fixya repair page. If this was helpful you, please be sure to rate my repair as helpful by clicking the thumbs up icons.

Thank you,

Chris J.
GoVacuum

Hello,

When a Dyson DC07 roller brush does not spin, it can only be caused by one of two problems.

The Dyson DC07 uprights use a clutch mechanism to control the brush spinning when you change the floor / carpet switch. When the brush doesn't spin, it's caused either by the clutch or roller brush gone bad. Most other uprights use a belt to spin the roller brush, and if something is stuck in the roller brush it will cause the belt to break. Dyson vacuums however will make that awful grinding noise rather then breaking the belt.

I'll be happy to walk you through step by step on how to diagnosis this problem and find out which one of these two parts is bad on your vacuum.

Step 1. Make sure the vacuum is unplugged. Then turn the vacuum upside down so that the brushes are facing up. It's easiest if you put the head of the vacuum on top of a bench, or counter top. This is how the vacuum should look:


Step 2. You see on the bottom of the vacuum 3 plastic screws that are usually the same color as the vacuum cleaner. If you're vacuum is purple, the screws will also be purple. Use a flat head screwdriver, and turn each of the 3 screws a half of a turn, counter clockwise to loosen then. After each screw has been turned (you don't need to remove the completely, just a half of a turn is all), simply pull upwards on the bottom plate to remove it.



Step 3. You should now be able to see the roller brush exposed. You'll now need to remove the roller brush. This will take some patience, and some work in order to get this brush out of the vacuum. There is a special tool that has been designed to help you get the brush out easier. I would try getting the brush out first before buying this special tool. The easiest way is to use a flat head screw driver and pry the belt up while pulling up and out on the brush. With some patience and some maneuvering, you'll be able to get the brush out of the vacuum. Here's where you should put the flat head screw driver on the brush:


Step 4. Once you get the brush out of the vacuum cleaner, it's time to test it. Use your finger tips to hold just the end caps on the very end of the roller brush. While holding just the end caps, use your thumbs to try and spin the roller brush. Does the brush spin freely? It should rotate completely several times on each spin. If the brush doesn't spin, or you feel some kind of resistance to the brush spinning, then this indicates that your roller brush has gone bad. Here's a picture of how to test the brush:


If the roller brush went bad, then you'll need to purchase a new one. Here's a direct link to the roller brush your machine uses on our website GoVacuum.com:
http://www.govacuum.com/dysondc07.html


If the brush however was able to spin freely, and it spun multiple times on each spin, this indicates a little more serious problem of the clutch itself has gone bad. The clutch replacement repair is a much longer, more challenging repair to do. There is a very helpful video on how to replace the clutch below so that you may follow step by step instructions on how to change it. It was really helpful for me the first time I did this repair.

If you need to replace the clutch, here's a direct link to the clutch your Dyson DC07 uses on our website:
http://www.govacuum.com/dydcclasfore.html

Here's the video on how to replace the clutch:



When the brush stops spinning it can only be one of these two problems. This clutch mechanism was so problematic that Dyson removed it on the second series of the DC07 models. I hope that this repair was helpful in diagnosing your problem. If you have any questions about the diagnosing, or the clutch change, please feel free to use the Clarification Request form here on the Fixya repair page. If this was helpful you, please be sure to rate my repair as helpful by clicking the thumbs up icons.

Thank you,

Chris J.
GoVacuum

Hello,

When a Dyson DC07 makes this horrible grinding noise, it can only mean one of two things.

The Dyson DC07 uprights use a clutch mechanism to control the brush spinning when you change the floor / carpet switch. When you hear this grinding noise, it's actually the clutch slipping because it can not spin the roller brush. Most other uprights use a belt to spin the roller brush, and if something is stuck in the roller brush it will cause the belt to break. Dyson vacuums however will make that awful grinding noise rather then breaking the belt.

When you hear this noise on a Dyson, it can only be 1 of 2 things. Either your clutch mechanism itself has gone bad, or the roller brush itself has gone bad.

I'll be happy to walk you through step by step on how to diagnosis this problem and find out which one of these two parts is bad on your vacuum.

Step 1. Make sure the vacuum is unplugged. Then turn the vacuum upside down so that the brushes are facing up. It's easiest if you put the head of the vacuum on top of a bench, or counter top. This is how the vacuum should look:


Step 2. You see on the bottom of the vacuum 3 plastic screws that are usually the same color as the vacuum cleaner. If you're vacuum is purple, the screws will also be purple. Use a flat head screwdriver, and turn each of the 3 screws a half of a turn, counter clockwise to loosen then. After each screw has been turned (you don't need to remove the completely, just a half of a turn is all), simply pull upwards on the bottom plate to remove it.



Step 3. You should now be able to see the roller brush exposed. You'll now need to remove the roller brush. This will take some patience, and some work in order to get this brush out of the vacuum. There is a special tool that has been designed to help you get the brush out easier. I would try getting the brush out first before buying this special tool. The easiest way is to use a flat head screw driver and pry the belt up while pulling up and out on the brush. With some patience and some maneuvering, you'll be able to get the brush out of the vacuum. Here's where you should put the flat head screw driver on the brush:


Step 4. Once you get the belt out of the vacuum cleaner, it's time to test it. Use your finger tips to hold just the end caps on the very end of the roller brush. While holding just the end caps, use your thumbs to try and spin the roller brush. Does the brush spin freely? It should rotate completely several times on each spin. If the brush doesn't spin, or you feel some kind of resistance to the brush spinning, then this indicates that your roller brush has gone bad. Here's a picture of how to test the brush:


If the roller brush went bad, then you'll need to purchase a new one. Here's a direct link to the roller brush your machine uses on our website GoVacuum.com:
http://www.govacuum.com/dysondc07.html


If the brush however was able to spin freely, and it spun multiple times, this indicates a little more serious problem of the clutch itself has gone bad. The clutch replacement repair is a much longer, more challenging repair to do. There is a very helpful video on how to replace the clutch below so that you may follow step by step instructions on how to change it. It was really helpful for me the first time I did this repair.

If you need to replace the clutch, here's a direct link to the clutch your Dyson DC07 uses on our website:
http://www.govacuum.com/dydcclasfore.html

Here's the video on how to replace the clutch:


When you hear that grinding noise, it can only be one of these two problems. This clutch mechanism was so problematic that Dyson removed it on the second series of the DC07 models. I hope that this repair was helpful in diagnosing your problem. If you have any questions about the diagnosing, or the clutch change, please feel free to use the Clarification Request form here on the Fixya repair page. If this was helpful you, please be sure to rate my repair as helpful by clicking the thumbs up icons.

Thank you,

Chris J.
GoVacuum

Greetings,

When the Dyson DC07 makes that horrible grinding noise, there's really only one of two things that can be wrong. I have taken a few pictures to help you try and diagnosis the problem.

The grinding noise is made by the machines clutch mechanism. The clutch is what stops the roller brush from spinning when you change the vacuum from carpets to bare floors. The grinding noise is the clutch slipping, and not being to able to turn the belt. In most vacuums when the belt can not spin freely it will cause the belt to burn or to break. On Dyson's, the clutch mechanism prevents the belt from burning or breaking if you were to get something stuck in the brushes such as a towel underneath of a bad, or tassles on an oriental rug.

So when you hear this grinding noise, only two parts could be bad, the actual clutch mechanism itself, or the roller brush. I'll gladly help you diagnosis, and give you instructions on how to fix your Dyson.

Step 1. Make sure the vacuum is unplugged. Then turn the vacuum upside down so that the brushes are facing up. It's easiest if you put the head of the vacuum on top of a bench, or counter top. This is how the vacuum should look:



Step 2. You see on the bottom of the vacuum 3 plastic screws that are usually the same color as the vacuum cleaner. If you're vacuum is purple, the screws will also be purple. Use a flat head screwdriver, and turn each of the 3 screws a half of a turn, counter clockwise to loosen then. After each screw has been turned (you don't need to remove the comletely, just a half of a turn is all), simply pull upwards on the bottom plate to remove it.



Step 3. You should now be able to see the roller brush exposed. You'll now need to remove the roller brush. This will take some patience, and some work in order to get this brush out of the vacuum. There is a special tool that has been designed to help you get the brush out easier. I would try getting the brush out first before buying this special tool. The easiest way is to use a flat head screw driver and pry the belt up while pulling up and out on the brush. With some patience and some manuvering, you'll be able to get the brush out of the vacuum. Here's where you should put the flat head screw driver on the brush:



Step 4. Once you get the belt out of the vacuum cleaner, it's time to test it. Use your finger tips to hold just the end caps on the very end of the roller brush. While holding just the end caps, use your thumbs to try and spin the roller brush. Does the brush spin freely? It should rotate completely several times on each spin. If the brush doesn't spin, or you feel some kind of resistance to the brush spinning, then this indicates that your roller brush has gone bad. Here's a picture of how to test the brush:



If the roller brush went bad, then you'll need to purchase Genuine Dyson DC-07 Roller Brush for Models That Use a Clutch Part # 904174, then reinstall the new roller brush into the vacuum when you get it.

If the brush however was able to spin freely, and it span multiple times on each spin, this indicates a little more serious problem of the clutch itself has gone bad. The clutch replacement repair is a much longer, more challenging repair to do. I posted a video on how to replace the clutch below so that you may follow step by step instructions on how to change it. It was really helpful for me the first time I did this repair.


I hope that this was able to at least diagnose the problem for you. That horrible grinding noise can only be one of those two problems. If you found this repair helpful, please be sure to rate the repair as helpful by clicking the thumbs up icons in the top right hand corner of the repair. Please feel free to check out our website for your future Dyson vacuuming needs, we have a lot of stuff already on the site, and if we don't have it up, we can definitely get it for you.

Thanks again,

Chris J.
GoVacuum

- Look for the reset button on the side of the brushbar housing - there should be a red sticker and a red button. Push it once. It's
not gonna stay depressed, it's gonna pop right out - that's normal.
- Step on the red pedal on the back
- Turn the machine on with the red power button
- Press the gray button next to the red power button - this is the ON/OFF switch for the brushbar - if it doesn't spin, press and hold the gray button down for 10 seconds
- If it still isn't spinning, remove the brushbar and make sure nothing is blocking it and withholding it from spinning
- For further troubleshooting assistance call the Dyson helpline, they know what they're doing