How to turn off sound on xbox one - Xbox Microsoft Video Game Consoles & Games

is it only with the xbox? how did you hook it up/

Have you tried hooking your xbox to another TV?

I need more details to help you with your problem.

How does it sound when you turn it on?
What happens when you turn it on?
What comes up at the Xbox dashboard?

this seems like a component cable issue, are you connecting the system to an hdtv? if so check the component connections to make sure its connected to the proper ports.

sound like your cables are loose

you can try getting new lead cables, or send your xbox on if you have the receipt for it.

If your xbox is broken contact microsoft support at http://support.xbox.com/ . If your xbox is under warrenty it will be free else you will have to pay a little bit if it is no longer in warrenty. Their toll free number is 1 (800) 4MY-XBOX

Common short the cover cap over the video & sound boards short out if you remove it the cap only (shield metal) it usually will fix this

My solution would be to send it to microsoft if it's still under warranty.

no you can just turn up the voulume on your tv or get head phones