Parts of page being scanned are cut off

Sounds like the printer is set up to print a smaller size paper than the sheet size you are actually using. Measure your paper size, then go into the printer settings and choose the sheet size that matches.

Make sure to set the correct paper size when scanning from the ADF. If you're scanning a legal size document, set the paper size to legal.

If it doesn't work, try to reset the printer back to its factory settings:

1 From the home screen, touch Setup (wrench icon), and then touch Use Factory Defaults.
2 Touch Yes.
3 When prompted to set the initial settings of your printer, make your selections using the touch screen.

Hi Nicole,

Improve the FixYa experience for everyone by voting.

There are two (2) things that I want you to try.

First, run the HP Scan Diagnostic Utility: CLICK HERE

Second, run the Microsoft diagnostic scanner. CLICK HERE

Hopefully, if you have a firmware or software problem, these two self-explanatory apps will solve your problem(s).

All the best,

You need to set the scanner to scan a standard size paper (letter or A4) in the Scan Settings dialog. To get there, from the MP Navigator select "Scan Photo/Document", then on the lower left side of the preview area click on the "Specify. ." button. Your Document Size is probably set at "Auto Detect (Multiple Documents)". Change this to the size document you are scanning and click "OK". Now you can preview and scan and not have segmented images.

Anita,

Put the pages in the "multiscan" all at once, not just one sheet at a time. The Automatic Document Feeder (ADF) will feed one sheet of your document at a time untill all of the pages are scanned...
Thanks for using FixYa!

On the machines control panel set to sheet fed (pressing the left button will change from Sheet, roll and roll with cut). In the print settings select your paper profile. On the page setup choose sheet. In the pull down menu you should only have basic paper sizes, no custom size. choose 20x30 and try again.

let me know if this helps

I have a Brother MFC-8840Dn (full legal-size flatbed as well as document feeder). I use Windows XP Pro and a USB connection. I'm not sure my fix works with other Brother models or different Windows operating systems, but it's a way to start troubleshooting at least.

I've always been able to print legal-sized pages from word processing or spreadsheet programs and receive legal-sized faxes. But I never could make legal-sized photocopies or PDF scans. The image was always cut off at Letter size. The fix is a Brother Utility set-up setting:

*** Go to Start / All Programs / Brother / MFL-Pro Suite MFC 8840Dn / Scanner Utility. (This link may also be called something like Scanner Settings.)
*** At the "Maximum Scanning Size", select "Legal" instead of "Letter/A4".
*** Click OK and restart your PC for the new setting to take effect.

It's like magic -- I can now scan a full legal-sized PDF, whether on the flatbed or through the ADF. I also tried a compressed TIFF scan and it came out fine.

**** Make sure your software and/or Brother Control Center scanning configurations are set to Legal if that's what you want for the particular image scan. The Brother Utility setting simply enables the option of choosing the larger legal-sized paper, which then allows the full legal-sized image scan, You always have to set your software to make that choice, just as you would to make and print smaller images on Letter, A4, envelopes, etc. (NOTE: I always start scans through software on my PC, like Adobe Acrobat or PaperPort, and the Utility Setting fix is working fine. However, I just tried pressing the SCAN button on the front panel of the MFC itself with a legal-sized document on the flatbed and through the document feeder. I still got Letter-sized image scans. So, there must be another setting somewhere for starting scans directly from the MFC that I'll locate later.)

I was about to buy a different brand of scanner because of the frustration with legal-sized images. It's like having a new scanner now :) I hope this Utility Setting info helps you troubleshoot your legal-sized image problem.

plz help me to understand: waisting paper by scanning?????
There is no paper to waist!

The machine scans the whole glass! The settings for scanning can be set by the scan software. Do have a look there. It might be that the settings auto crop the size.
In case you run copy do change the paper size.

There should be a preview option that scans more quickly than actually scanning the page. Then after the preview shows, you can select the area that you want to actually scan and then you hit the Scan button. If you are using the Canon software, this should work for ya.

This sounds like a setting in your software.  Perhaps making sure that you're scanning the right size paper.  Also, look on the printer to see if there's a setting to choose the right size paper.