SOURCE: My Dyson vacuum brush does not rotate even though the
Hi its Darran at Dyson.
Please contact our Helpline on 1866MYDYSON as it sounds as though we may need to arrange for the machine to be repaired. One of our advisors will be able to run through some checks over the phone with you so please ensure you have your machine with you when calling.
We look forward to hearing from you.
Kind regards
Darran
Dyson Customer Service
SOURCE: My dyson DC15 the brush cuts in and out.
http://www.espares.co.uk/datastore/ProductManuals/350256.pdf
You can try calling their helpline at 866-MyDyson for further help
Check the above link to see if it helps. It shows you how to break down the DC15 to check for issues.
Also try inspecting the circuit board for loose wires. There have been several people who reported loose or burnt wires to be the culprit for the brush bar not working. The DC15 does not use a belt, but a motor that is control by the circuit board.
And I really believe that in your instance, the problem is a loose wire between the circuit board and the brush motor.
SOURCE: dyson dc24 brushes do not work even when i depress the silver button
Hi there Alison, it's Jack at Dyson.
DC24 is equipped with a safety device which shuts off the brush bar if something jams it - for example, a shoelace or a rug fringe. From what you've described, it sounds like your machine may just need resetting. This is simple to do if you follow the steps shown in our online Support guide:
http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check
You may also find the video below useful. Make sure that before you test the machine, you've reclined it into the vacuuming position, because the brush bar will never rotate when the machine is standing upright.
I'm confident this will resolve the issue, but if you'd like any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com
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